• Senior management should actively support employees within the organization and
consistently reward those who share information across the organization.
• Senior managers also will be important in creating the environment where continuous
process improvement is part of normal business operations and where new ideas are
the currency and most valuable assets to the organization.
• Management should create jobs which enable employees to learn.
• Create and communicate a shared vision for the organization.
• Make information in the organization accessible to all.
• Help employees manage change by anticipating change and creating the types of
change desired by the organization.
• Empower employees to act.
• Acknowledge and support the need to take risks.
• Learn to manage the organization's knowledge by:
- Keeping information current.
- Maintaining historical knowledge.
- Addressing increasing volumes of information.
Kavungya answered the question on May 18, 2019 at 08:47
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