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How Communication Efforts Fall Short

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Summary

How Communication Efforts Fall Short
1. What was communication failure?
Communication is one of the most important skills and assets needed by a leader in the workplace. It forms the basis of successful organizational management and is key in fostering an environment of trust within an organization and with the clients, an organization serves (Hargie, 2016). However, when communication fails, the results can be detrimental to the organization, which can further hinder the achievement of the organizational goals. I can attribute this to a situation we experienced last year in my current job posting, which is in a hospital setting. The communication failure was a lack of proper communication between the nurse in charge, the attending nurse, and the surgeons scheduled to perform a cardiothoracic procedure, which led to the procedure being done on the wrong patient. There were two patients in the ward with similar names who had different conditions warranting different surgical procedures. One of the patients was scheduled for an open heart surgery while the other was scheduled for gastrostomy.
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