Boma International Hospitality College Nairobi Course Name: Diploma in Front Office OperationsCourse duration: 2 years.Intakes: January, May, September.Course structure.- The following subjects/units are covered during the two years of study.Year 1- Hospitality & Tourism Business Environment- Front Office Procedures- Customer Service and Effective Communication- Principles of Accounting & FO Accounting- Front Office Operations- Property Management Systems (Reservations)- Housekeeping Operations- Introduction to Food & Beverage Operations- Business Applications (IT & Research Skills)- Personal Planning & Development- Languages- Applied Front Office Operations- Basic First Aid and Fire Safety Training - Industry Attachment IYear 2- Financial Accounting- Front Office Supervision & Leadership- Revenue Management- Sales & E-commerce- Food & Beverage Controls- Environmental Studies- Law & Ethics in the Hospitality Industry- Intermediate Language- Applied Front Office Operations- Industry Attachment II
Nairobi Institute of Business Studies Distance Learning and E-learning Centre Ruiru Requirements- Course duration: 6 months- Entry Grade: D - (minus) in KCSE- Exam Body: ICMCourse OverviewThe aim of this course is to introduce the trainees to the systems and procedures required for Front Office Operations. It emphasizes the importance of high standards in personal qualities and the provision of customer service. Students will develop knowledge and skills in reception procedures as well as understanding the key legislation that relates to reception procedures. They will also evaluate the suitability of different procedures for a range of hospitality outlets. Our diploma program equips students in the basic areas of specialization and institutes provide hands on training to students.Course Content• Introduction to front office operations and administration• Advanced Bookings• Check-In & Related Issues• Guest Accounting• Security• Hospitality• Social Skills• Sales• Marketing Aspects• Tariffs• Yield Management, Groups• Control• Staffing & Equipment
Mombasa Airways Training Institute M.A.T.I Mombasa Duration: 12 monthsModules Overview:-Accounting, -Business Management & Administration, -Computer Appreciation & Applications, -International Business Communications, -Front office Procedures & Administration, -Customer Service
Air Travel and Related Studies Centre Nairobi Course Name: International Front Office Administration and Management.Course Duration: One and half years.Course Content: - Guest Relations.- Front Office Operations and Administration.- Sales and Marketing/Management.- Customer Service.
Nairobi Aviation College Odeon Cinema Campus Nairobi Entry requirements.A mean grade of C- at K.C.S.ECourse duration.12 months.Fees per term.Ksh.9,000Fees per month.Ksh.3,000Examination bodyICM(UK)
East Africa Institute of Certified Studies Nairobi Admission requirementsA mean grade of D at KCSE and belowFees per termKsh.12,000Number of terms2Course duration6 months
Brighter College Ongata Rongai Duration: 1 yearMinimum entry requirements:- KCSE C-Tuition fees: KES 18,000 per termExaminer: ICM
Regional Centre of Management Nairobi Diploma in front office administration and customer service.Duration :12 months .Fee per term :Ksh 15000 Entry requirment:KCSE mean grade C-
Mombasa Learning Centre Mombasa Course duration: 12 monthsTuition fees: 15 000Minimum entry Grade: KCSE CExamination body: ICM
Riccatti Business College Nairobi Entry Requirements: KCSE mean grade of C-(Minus).Course Duration: 1 Year 4 Months.Exam Body: ICM.
Jodan College of Technology Thika Main Campus Thika Course duration: 1 yearFees payable per term: Ksh. 8000Course entry requirements: KCSE C-
Africa College of Aviation and Management Nairobi Course Name: Diploma in Front Office and Administration.Course Duration: 12 Months.
Amboseli Institute of Hospitality and Technology Thika Course duration: 18 months.Entry requirements: KCSE mean grade of D+ (plus).
Aviation college of kenya Nairobi Course admission requirements: A mean grade of C- (Minus) and Above
Technical University of Mombasa Mombasa Admission requirements -KCSE C and above or-Division III at o levels or-A pre-university college certificate or-A 6 months and above certificate from a reputable institution Duration-3 yearsMode of study-full time