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Effects of small scale business on customer satisfaction in Mombasa county

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Summary

Effects of small scale business on customer satisfaction in Mombasa county

DECLARATION
ACKNOWLEDGEMENT
DEDICATION
TABLE OF CONTENT
ABSTRACT
CHAPTER ONE
background of the study
overview of Neema enterprise
statement of the problem
objective of the study
generalize objectives
specificity objectives
1.4Research question
1.5 Significance of the study…
1.6 Scope of the study
1.7 Chapter Summary…
CHAPTER TWO…
2.1 Introduction
2.2 Theoretical framework
2.2.1 Dissonance Theory

2.3 Conceptual Framework
2.4 Review on related literature…
2.4.1 Effects of jobs creation on customer satisfaction
2.4.2 Effects of individual advancement
2.4.3 Effects of provision of goods and services

2.5 Empirical literature
2.5.1 Critics of related literature
2.6 Research gaps
2.7 Chapter summary

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