Communication Skills Notes: Certificate/Diploma in Food and Beverage

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Download new detailed communication skills notes. The notes are prepared to students undertaking food and beverage, catering and accommodation, electrical and engineering courses

ESSENTIALS OF EFFECTIVE COMMUNICATION
Effective communication – Means the message is understood, stimulating the recipients to take an appropriate action or affect the way the recipient thinks. In some ways effective communication is very essential for the smooth running of the organization.
BENEFITS OF EFFECTIVE COMMUNICATION
? Through effective communication system, there is effective relations and good human relations and high morale in an organization is maintained.
? Effective communication is an element in business
? Good communication will make it easy to implement
? Effective communication ensures the business is coordinate and employee work together the same.
? Helps smooth running in an organization – people at all levels works in harmony – employers & employees.
? Problem solving is easy
? Strong decisions are made
? Workers are more organized because they know what they should do
? Managers work effectively and efficiently
? Successful feedback
? Good communication can have positive impact on employees motivation
? With effective communication the customers communicate what they want
? With effective communication with supplies there is production.
ESSENTIALS OF EFFECTIVE COMMUNICATION
1. Consider the objective/purpose/aim
2. Know why you want to communicate
3. Select the channel, medium of communication wisely i.e., cost, confidentiality, distance, time of the day, receiver, subject/content, accuracy.
4. Select the encoding techniques – choose at the manner in which to send the message. e.g, a sender can decide to use words, signals, gestures e.t.c.
5. Consider barriers
6. Send the message
7. Check for understanding
8. Obtain feedback – information sender gets from receiver
9. Consider language- use the language the sender can understand
10. Message should be brief- long messages bore people
11. Use correct tone
12. Time your communication
13. Be polite
14. Use appropriate mannerism
15. Use logic communication – making some sense.
PURPOSE OF COMMUNICATION
1. One is able to exchange views/ideas with other people
2. For better understanding between two parties or more
3. For greater efficiency – communication systems enable the management to instruct supervisors and subordinates staff.
4. Effective co-ordination – The employers will co-ordinate each other for the purpose of running of the organization.
5. Avoid Losses – If the employers and employees are in good terms, the employees can report any breakdowns.
6. The organization can inform customers the goods and services they have.
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