Case Study: UPS Package Tracking System

Institution: University

Course: MSC

Content Category: Case Studies

Posted By: ali_mirza_33

Document Type: PDF

Number of Pages: 12

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Summary

Case Study: UPS Competes Globally with Information
The Case study on UPS provided brings out some important considerations in the use of information technology for competitive advantage. Read the case on UPS and then answer all questions listed below.

1. What are the inputs, processing, and outputs of UPS’s package tracking system?
2. What technologies are used by UPS? How are these technologies related to UPS’s business strategy?
3. What problems do UPS’s information systems solve? What would happen if these systems were not available?
4. Explore the UPS Web site at www.ups.com, and briefly explain the services the Web site provides for individuals, small businesses, and large businesses.
5. Explain how the UPS Web site helps the company achieve its strategic business objectives.
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