BUCU001: Communication Skills Notes

Institution: Mount Kenya University

Course: Bachelor of Education

Posted By: stevowab

Document Type: PDF

Price: KES 100            

Views: 82     Downloads: 1

Summary

TABLE OF CONTENT
CHAPTER ONE ................................................................................................................................. 4
1.0 INTRODUCTION TO COMMUNICATION ....................................................................... 4
1.1. DEFINITION OF COMMUNICATION............................................................................... 4
1.2. OBJECTIVES OF COMMUNICATION ............................................................................... 6
1.3. ELEMENTS OF COMMUNICATION ................................................................................. 7
1.4. COMMUNICATION CYCLE ................................................................................................ 9
1.5. QUALITIES OF COMMUNICATION ............................................................................... 10
1. 6. BARRIERS TO COMMUNICATION ................................................................................ 13
CHAPTER REVIEW QUESTION .............................................................................................. 15
CHAPTER TWO .............................................................................................................................. 16
ORAL COMMUNICATION ......................................................................................................... 16
2.1 SPEECHES .............................................................................................................................. 16
2.2. MEETINGS ............................................................................................................................. 18
2.3. DISCUSSION ......................................................................................................................... 20
2.4. INTERVIEWS ........................................................................................................................ 24
CHAPTER REVIEW QUESTIONS ............................................................................................ 26
CHAPTER THREE .......................................................................................................................... 27
WRITING SKILLS .......................................................................................................................... 27
3.1. ESSAY WRITING .................................................................................................................. 27
3.2. CORRESPONDENCE ........................................................................................................... 28
3.2.1. BUSINESS LETTERS ...................................................................................................... 28
3.2.2. MEMO ............................................................................................................................. 33
3.3. REPORTS ................................................................................................................................ 34
3.4. SUMMARY WRITING ......................................................................................................... 38
3.5. READING .............................................................................................................................. 41
CHAPTER REVIEW QUESTIONS ............................................................................................ 42
CHAPTER FOUR ............................................................................................................................ 43
VISUAL COMMUNICATION ..................................................................................................... 43
4.1. CHARTS .................................................................................................................................... 43
4. 2. GRAPHS ................................................................................................................................ 44
3
CHAPTER REVIEW QUESTIONS ............................................................................................ 45
CHAPTER FIVE .............................................................................................................................. 46
NON-VERBAL COMMUNICATION ....................................................................................... 46
CHAPTER REVIEW QUESTIONS ............................................................................................ 48
CHAPTER SIX ................................................................................................................................. 49
SOURCES OF INFORMATION .................................................................................................. 49
LIBRARY .......................................................................................................................................... 49
LIBRARY OF CONGRESS CLASSIFICATION. ...................................................................... 49
CHAPTER REVIEW QUESTIONS ............................................................................................ 50
CHAPTER SEVEN .......................................................................................................................... 51
TECHNIQUES IN COMMUNICATION ................................................................................... 51
LISTENING ................................................................................................................................... 54
CHAPTER REVIEW QUESTIONS ............................................................................................ 57



 

More Resources


View all notes