Get premium membership and access revision papers, questions with answers as well as video lessons.

Got a question or eager to learn? Discover limitless learning on WhatsApp now - Start Now!

Cam 311-H Industrial Relations Management Question Paper

Cam 311-H Industrial Relations Management

Course:Bachelor Of Commerce

Institution: Kca University question papers

Exam Year:2009

1
UNIVERSITY EXAMINATIONS: 2009/2010
THIRD YEAR STAGE 1 EXAMINATION FOR THE DEGREE OF
BACHELOR OF COMMERCE
CAM 311-H INDUSTRIAL RELATIONS MANAGEMENT (EVENING CLASS)
DATE: DECEMBER 2009 TIME: 2 HOURS
INSTRUCTIONS: Answer ONE and Any other TWO Questions
QUESTION ONE
a) Shop stewards play a critical role in the industrial relation management.
Explain who is a shop steward and briefly enumerate EIGHT major functions that shop
stewards undertake in their organizations? [10 Marks]
b) In recent times industrial disputes have caused enormous strain in the industrial harmony that
needs to exist in the work place. Explain SIX structural conflict/causes that are the basis of
industrial dispute. [12 Marks]
c) Define the term Negotiation and explain any THREE main negotiation skills that may be
applied during collective bargaining. [ 8 Marks]
QUESTION TWO
Discuss TEN rights of an employee explaining their effect on industrial relations. [20 Marks]
2
QUESTION THREE
a) Maono Ltd has engaged you to advise it on issues regarding employee grievances. This has
been a thorn in the flesh for its management. Explain to Maono Ltd management the grievance
procedure they should follow to solve their problems. [10 Marks]
b) Employee discipline is essential in fostering interdependence between the workers and
management. Discuss any FIVE disciplinary measures that management may take against an
employee. [10 Marks]
QUESTION FOUR
In Kenya collective bargaining has developed as a central feature of industrial relations system.
a) Highlight TWO forms that collective bargaining may take. [4 Marks]
b) Identify FOUR major collective bargainable issues and discuss their contents. [16 Marks]
QUESTION FIVE
a) What is a tripartite relationship? [2 Marks]
b) Discuss the major roles of the members of this tripartite relationship. [12 Marks]
c) Federation of Kenya Employers is an association representing the collective interest of the
employers in Kenya. Discuss any THREE services that FKE provides to its members.
[6 Marks]

Cam 311-H Industrial Relations Management Question Paper

More Question Papers

Popular Exams