Get premium membership and access revision papers, questions with answers as well as video lessons.

Got a question or eager to learn? Discover limitless learning on WhatsApp now - Start Now!

Employee Counselling And Crisis Management Question Paper

Employee Counselling And Crisis Management

Course:Bachelor Of Commerce

Institution: Kenyatta University question papers

Exam Year:2010

KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2009/2010
SECOND SEMESTER EXAMINATION FOR THE DEGREE OF BACHELOR OF
COMMERCE
BBA 408:
EMPLOYEE COUNSELING AND CRISES MANAGEMENT
=================================================================
DATE: THURSDAY 8TH APRIL 2010
TIME: 8.00 A.M. – 10.00 A.M.

INSTRUCTIONS

1.
Question One is Compulsory
2.
Answer two more Questions

1
i)
Distinguish between the terms crises and stress.(4 marks)
ii)
Outline four causes of stress at the work place.(4 marks)
iii)
Explain four methods through which managers can reduce stress among their staff.(12 marks)
iv)
Distinguish between classical conditioning and operant conditioning. (12 marks)
v)
Explain the cognitive theory of development. (10 marks)

2.
In relation to Psychoanalytic theory by Sigmund Freud.
i)
Explain the three elements of personality. (6 marks)
ii)
Distinguish between the conscious and the unconscious mind.(4 marks)
iii)
With the aid of realistic examples, explain three defense mechanisms. (10 marks)

3.
Assume that you have been appointed the Human Resource Manager at Kenyatta University. Explain to the University management the following.
a)
The meaning of the term 'drug abuse'. (2 marks)
b)
Five signs to look for to identify the students who might be abusing drugs.(10 marks)
c)
Four negative impacts on the University due to drug abuse among the staff members.(8 marks)

4.
Whether a company operates in a low or high prevalence area, HIV/AIDS is now a factor that affects all mangers.
a)
Briefly explain the effects of HIV/AIDS on the following workplace issues.
i)
Labor force (2 marks)
ii)
Business cost (2 marks)
iii)
Sales (2 marks)
iv)
Employee relations (2 marks)

b)
Discuss four ways through which a manager can respond to HIV/AIDS at the work place.
(12 marks)

Employee Counselling And Crisis Management Question Paper

More Question Papers

Popular Exams