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Ucu 100: Communication Skills Question Paper
Ucu 100: Communication Skills
Course:Bachelors Of Law
Institution: Kenyatta University question papers
Exam Year:2010
KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2009/2010
OPEN, DISTANCE AND E-LEARNING EXAMINATION FOR THE DEGREE
OF BACHELOR OF EDUCATION, BACHELOR OF ARTS, BACHELOR OF
SCIENCE, BACHELOR OF ENVIRONMENTAL STUDIES, BACHELOR OF
HEALTH SCIENCES, BACHELOR OF ECONOMICS, BACHELOR OF
COMMERCE, BACHELOR OF LAW.
UCU 100: COMMUNICATION SKILLS
DATE:
Monday 19th July 2010 TIME: 2.00p.m – 4.00p.m
INSTRUCTIONS:
There are two sections in this paper. Section A is COMPULSORY. In section B,
answer any TWO questions.
A:
READING COMPREHENSION (15MARKS)
Stress SWOT Analysis
Introduction
1.
SWOT analysis is a useful technique used for understanding an organization’s
strategic position. It is routinely used to identify and summarize: Strengths:
The capabilities, resources and advantages of an organization. Weaknesses:
Things the organization is vulnerable. Opportunities: The good opportunities
open to the organization, which perhaps exploit its strengths or eliminate its
weaknesses. Threats: Things that can damage the organization, perhaps as
people exploit its limitation or as its environment changes.
2.
The stress SWOT tool is a variant of this technique, focused on helping you to
understand your unique strengths and weaknesses in the way you manage stress.
It also helps you to identify the resources you have available to you, and points
out the consequences of managing stress poorly.
3.
Strengths:
To use the tool, start by listing your strengths. Write down:
Your personal strengths-things you are good and people respect you for, your
areas of good experience, etc; your support network-family, friends, professional
or other networks, government services, powerful contacts, co-workers, your
team, etc.; and the resources you can draw on-money, assets, power, etc. Next
work through your dairy and look at the time where you managed stress well.
Write down the practical skills you used to do this-these are likely to your stress
management strengths. Finally, look backing the past and think about times when
you handled strengths. Finally, look bank into the past, and think about when
handled intense stress successfully. Again write down how you did this.
4.
Weaknesses:
Next, list your personal weaknesses and the limitations in your position. Write
down: Personal weaknesses-areas where you are aware that you are not strong, or
things that people fairly criticize your for; Lack of resources-where other people
at your level have access to these resources, or where the absence of resources is
impacting your situations; and Bad situations-where you are experiencing
problems with your job or relationships, or where you have a poor living or
working environment. Challenge these weaknesses rationally to ensure that they
are fair and genuine, and that you are not being excessively harsh and self-critical.
At the same time, challenge whether you could realistically expect more resources
to be available. Then work through the stress daily again, looking at the time
where you did not handle stress well. Identify where you have problems
managing stress. Again, look into your past at stressful situations. Where you
think you handled stress poorly, write down why you think this was the case, By
Page 2 of 5
cataloging all of these, you are identifying possible areas of change in your life,
and are sporting where you need to develop new skills. In the next section, we
will bring these into your Stress Management Plan.
5.
Opportunities
In the Opportunities section, brainstorm the opportunities you have availed to
you. First, work your way through the strengths you have identified. As yourself
how you can draw on these strengths to help you manage stress. For example, are
there people whose job it s to help you? Are there people whose help you could
call on. Could you pay people to take on tasks you do not have time for? Are you
fully using the tools or assets you have available? Could you use your skills and
strengths in one area or help yourself in another area? Second work through the
weaknesses you have identified. These are opportunities for positive change and
for development of new skills. Finally, consider the real world, practical
opportunities that would be open to you if you took advantage of these
opportunities to improve stress management.
6.
Threats
In the threat section, consider the consequences of leaving your weaknesses
uncovered. Consider the damage to relationships, career and happiness that
would come from failing to manage stress. Use this consideration of the
downside as a spur to ensure that you take stress management seriously!
7.
Summary
A Stress SWOT Analysis helps you to understand your unique position with
respect to stress management. By looking at strengths, you ensure that you
recognize all of the personal strengths, skills, resources and social networks that
can help you manage stress. By looking at your weaknesses, you identify areas
you need to change in your life, including new skills that you need to acquire, by
looking at opportunities, you should be able to better see how you can take
advantage of your strengths to help manage the stress in your life. You should
also understand the reward of good stress management. By looking at threats,
you should recognize the negative consequences of managing stress poorly, and
this should be a potent source of motivation!
a)
Identify one way the write has created cohesion in paragraph one.
[1mark]
b)
Clearly state three examples of the method used in paragraph one.
[3marks]
c)
Briefly explain the importance of the technique discussed in this passage.
[3marks]
d)
Which two types of strengths are discussed in this passage?
[2marks]
e)
In which two major ways are personal problems different from bad situations.
[2marks]
f)
State two major opportunities mentioned in the passage.
[2marks]
g)
Briefly explain the threats the writer has mentioned in the passage.
[2marks]
B:
WRITING SKILLS (15MARKS)
In not more than three paragraphs, write an essay on the following topic:
“Most diseases that afflict humans today are preventable”.
SECTION B
Question 2
a)
“Listening is different from hearing” Discuss this statement using two specific
communication situations.
[8marks]
b)
Identify and describe the different levels of listening.
[12marks]
Question 3
a)
The communication process involves various elements. Discuss.
[10marks]
b)
State and explain any five functions of communication.
[10marks]
Question 4: LIBRARY SKILLS (20 MARKS)
a)
List five (5) benefits of learning library skills in your undergraduate education.
[10marks]
b)
Identify the type of author in each of the following three references.
[41/2 marks]
i)
Zamansky, M.W. (1968). Heat and Thermal Dynamics. (5th ed.) Tokyo:
MacGrawHill Kogakusha Ltd.
ii)
Patel, M.M. & Mukwa, C.W. (1993). Design and Use of Media in
Education. Nairobi: Lactern Publishers.
iii)
UNESCO (1987). Geographical Distribution of Financial Flows to Development Countries. Washington, DC.: World Bank
c)
For each of the three references, give reason for your answer in (b) [41/2 marks]
d)
What does 5th ed. in the first reference mean?
[1mark]
Question 5: STUDY SKILLS (20 MARKS)
For each of the following headings, mention four tips that you would use if you were
making a presentation on “effective study skills” to a group of new first year university
students.
i)
Revising for an examination.
[4marks]
ii)
Filing information on all your semester units.
[4marks]
iii)
Your place of study.
[4marks]
iv)
Study Group.
[4marks]
v)
Taking an examination.
[4marks]
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