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Office Management 2 Question Paper

Office Management 2

Course:Certificate In Business And Office Management

Institution: Inoorero University question papers

Exam Year:2011

SECTION A-COMPULSORY 30 MARKS

QUESTION ONE
a)You have received an invitation to address a group of secretarial students at the local college of further education on secretarial work and the type of qualifications,skills and qualities which employers are looking for.Prepare notes for your talk. (10 marks)

b)Today,while your boss is out of the office,a sales representative with whom he has had frequent dealings in the past arrived without an appointment.How would you deal with this?
(5 marks)
c)Explain how a secretary can maintain confidentiality in the daily routine (5 marks)

d)Describe the factors that contribute to poor management of a secretary's time. (5 marks)

e)Explain the functions of a Human Resource Department. (5 marks)

SECTION B-ANSWER ANY TWO QUESTIONS

QUESTION TWO
a)The annual sales conventions will take place in four weeks time,and you have to present a report which will require the preparation of appropriate charts and graphs to suitably illustrate a lot of complex statics.You have the following set of information:
HOME ABROAD
5 years ago 150,000 50,000
4 years ago 250,000 150,000
3 years ago 350,000 250,000
2 years ago 300,000 200,000
Last year 450,000 300,000
This year 600,000 450,000

Required:

Draw a suitable chart to represent the following information which you will use while submitting your report at the convention. (10 marks)

b)Explain the meaning of the following terms as used in meetings (10 marks)
a.Quorum
b.Motion
c.Point of order
d.Status quo
e.Convene
f.Nem con
g.Rider
h.Proxy
i.Ad hoc
j.Verbatim

QUESTION THREE
a)Explain the reason why organizations have meetings. (10 marks)

b)Your boss is travelling out of the country for a business meeting.Describe the paperwork and documentation that will be required giving reasons. (10 marks)

QUESTION FOUR
a)Explain at least 5 points you would consider when preparing an itinerary for your boss.
(10 marks)

b)Public Relations is very important to an organization.Explain FIVE benefits of public relations to an organization. (10 marks)

QUESTION FIVE
a)You have just concluded your departmental monthly meeting.As the secretary of the meeting,prepare a checklist of all the necessary duties and arrangements you will have to undertake between now(the day after this month's meeting)and the actual day of the meeting next month. (10 marks)

b)Explain the factors that you would consider when selecting a hardware especially a Visual Display Unit(VDU)for your organization. (10 marks)

Office Management 2 Question Paper

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