COSM 101: Communication Skills Notes

Institution: Chuka university

Course: Applied computer science


Document Type: PDF

Number of Pages: 108

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1.1 Introduction 7
1.2 Lecture Objectives 7
1.3 Introduction to Communication 8
1.4 Communication Skills 11
1.5 Importance of Studying Communication 12
1.6 Models of Communication 13
1.7 Effective Communication 15
1.8 Elements of Communication 16
1.9 Barriers to communication 19
1.10 Principles of Communication 20
1.11 Types of Communication 24
1.11.1 Functions of Non-verbal Communication. 26
1.12 Types of Non-Verbal Communication 26
1.12.1 Appearance 27
1.12.2 Body Movement, Gestures And Postures 27
1.12.3 Eye Contact (Ocalics) 29
1.12.4 Facial Expression (Facsics) 29
1.12.5 Touch (Haptic Communication) 30
1.13 Topic Summary 33
1.14 Note 33
1.15 Topic Activities 33
1.16 Further Reading 33
1.17 Self Assessment 34

2.1 Introduction 34
2.2 Lecture Objectives 34
2.3. Differences Between Listening And Hearing 34
2.4 The Listening Process 35
2.5 Importance Of Listening 37
2.6 Types Of Listening 37
2.7 Barriers To Listening 39
2.7.1 Self Barriers 39
2.7.2 Information Processing Barriers 41
2.7.3 Context Barriers 42
2.8 Summary Of Listening Skills 43
2.9topic Summary 44
2.10 Note 44
2.11 Topic Activities 44
2.12 Further Reading 44
2.13 Self Assessment 44

3.1 Introduction 44
3.2 Topic Objectives 45
3.3.1 What Is A Public Speech? 45
3.3.2 Difference Between A Public Speech And A Conversation 45
3.4 Importance Of Good Public Speaking Skills 46
3.6 Purpose Of Oral Presentations/Public Speaking 47
3.7 Basic Speaking Skills 48
3.8 Steps In Preparing A Public Speech 49
3.8.1selecting The Topic And Purpose 49
3.8.2 Analyse The Audience 50
3.8.3 Research On The Topic 50
3.8.4 Select the Method of Delivering a Public Speech 51
3.8.5 Structuring the Presentation 53
3.8.6 Organizing the Speech Materials 59
3.8.7 Wording the Speech 61
3.8.8 Rehearsing the Speech 61
3.9 Visual Aids 62
3.9.1 Kinds of Visual Aids 62
3.10 Characteristics of Effective Delivery Of A Public Speech 62
3.11 Qualities of a Good Public Speaker 65
3. 12 Things to Avoid in Public Speaking 66
3.13 Handling Questions from the Audience 66
3.14 Podium Panic / Speech Anxiety/ Stage Fright 67
3.14.1 Sources of Podium Panic / Speech Anxiety 67
3.14.2 Coping with Podium Panic 68
3.15 Topic Summary 69
3.16 Note 69
3.17 Topic Activicties 69
3.18 Further Reading 69
3.19 Self Assessment 70

4.1 Introduction 70
4.2 Objectives of Tthe Topic 70
4.3 What is Reading? 70
4.4 Developing a Purpose for Reading 71
4.5 Types of Reading 71
4.6 Effective and Efficient Reading Strategies 74
4.7 Common Poor Reading Habits 75
4.8 Effective Reading and Comprehension Skills 76
4.8.1 The Importance of SQ3R 78
4.8.2 Other Important Tips To Effective Reading And Comprehension Include 78
4.9 Note Taking 78
4.9.1 Advantages of Taking Notes 79
4.9.2 How to Take Notes 79
4.10 Topic Summary 80
4.11 Note 80
4.12 Topic Activities 80
4.13 Self-Assessment 80

5.1 Introduction 81
5.2 Objectives of The Topic 81
5.3 Definition and Importance of Writing 81
5.4 Paragraph Writing 81
5.4.1 Writing an Effective Paragraph 82
5.4.2 Category of Paragraphs 83
5.5 Essay Writing 84
5.5.1 Planning the Essay 84
5.5.2 Editing Checklist 86
5.6 Types of Essays 86
5.6.1 Argument Essays 86
5.6.2 Expository Essays 88
5.6.3 Persuasive Essays 89
5.6.4 Descriptive Essays 89
5.6.5 Narrative Essays 90
5.7 Topic Summary 91
5.8 Note 91
5.9 Topic Activities 91
5.10 Self-Assessment 91

6.1 Introduction 92
6.2 Objectives of the Topic 92
6.3 Definition 92
6.4 Roles of a Library 92
6.5 Types of Libraries 93
6.6 Organization of Library Materials 93
6.7 Classification of Library Materials 94
6.7.1 Library of Congress 94
6.7.2 Dewel Decimal Classification 96
6.8 Library Catalogue 97
6.9 Information Sources and Services 98
6.10 Types of References 98
6.11 Library Services 99
6.12 Documentation and Referencing in Academic Writing 99
6.12.1 Important Terminologies In Referencing And Documentation 100
6.12.2 Techniques Of Documentation And Referencing 100
6.13 Topic Summary 102
6.14 Note 102
6.15 Topic Activities 102
6.16 Self-Assessment 103
6.17 Further Reading 103

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    Price: KES :  50

  • COSC 473: E-commerce Notes

    What is e- business? 1 Meaning of E-Business: 1 ? Inventory management 1 ? Reorder Point 1 ? Asset tracking 1 ? Service management 1 Meaning of E-Commerce: 2 Examples of E-Commerce: 2 Online...

    Price: KES :  199

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