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Bba 200: Organisation Behaviour Question Paper

Bba 200: Organisation Behaviour

Course:Bachelor Of Commerce

Institution: Kenyatta University question papers

Exam Year:2010

KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2009/2010
OPEN, DISTANCE AND E-LEARNING EXAMINATION FOR THE DEGREE
OF BACHELOR OF COMMERCE

BBA 200: ORGANIZATION BEHAVIOUR

DATE: Tuesday 20th July, 2010

TIME: 8.00 a.m – 10.00 a.m

INSTRUCTIONS:
ANSWER QUESTION ONE AND ANY OTHER TWO QUESTIONS.
QUESTION ONE
a) Discuss the perception process and explain the organization significance of each

stage in the process.

[10marks]
b) Using the Big Five model, describe the factors which show the greatest value in

predicting behaviour.

[10 marks]

c) Differentiate between power and authority and discuss the sources of power.

[10marks]

SECTION B
QUESTION TWO
a) With reference to operant conditioning, discuss how desired behaviours can be
reinforced within the organization.

[10marks]

b) Identify and discuss the barriers of effective communication in organizations.

[10 marks]

QUESTION THREE
a) Identify the main sources of conflict in organizations, describing how such
conflict can be managed effectively.
[ 10 marks]

b) Describe how a manager can motivate his/ her employees using the two factors
theory, highlighting its shortcomings.

[ 10 marks]

QUESTION FOUR
a) Explain the extent to which values can influence an individual’s career success or
failure, give specific examples.

[ 10 marks]

b) ‘ Work groups are not unorganized mobs as they have properties that may shape

the behaviour of members and make it possible to explain and predict beheviour

within the group and its performance’. Discuss these properties. [10marks]

QUESTION FIVE
Very often employees revolt against changes initiated by the managers in business

organizations.

a) Highlight causes of resistance to change in organization.

[ 10 marks]

b) As a manager how would you overcome employee’s resistance to change?

[10marks]

Bba 200: Organisation Behaviour Question Paper

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