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Administration In Nursing Services Question Paper
Administration In Nursing Services
Course:Bachelor Of Science In Nursing And Public Health
Institution: Kenyatta University question papers
Exam Year:2009
KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2008/2009
SECOND SEMESTER EXAMINATION FOR THE DEGREE OF BACHELOR
SCIENCE (NURSING AND PUBLIC HEALTH)
HNS 308: ADMINISTRATION IN NURSING SERVICES
DATE: Monday 30th March, 2009
TIME: 11.00 a.m. – 1.00 p.m.
INSTRUCTIONS
i)
Answer ALL questions.
ii)
For Section A (MCQS) circle the correct answer.
iii)
For Section B and C answer on the booklet provided.
SECTION A (MCQ)
Circle the correct answer.
1.
Identifying problem, establishing criteria, seeking and evaluating alternatives and
selecting the best choice are steps in the management function of
(a)
Controlling
(b)
Planning
(c)
Staffing
(d)
Directing
2.
According to the bureaucratic theory:-
(a)
Employees should be hired based on their relationship with the owner.
(b)
All organizational members are to be selected based on their technical
qualifications
and
training.
(c)
Effective
organizations are rational and orderly.
(d)
Highly skilled workers should be appointed to managerial positions.
2
3.
Accountability is best defined as:-
(a)
being reliable, dependable and obliged to accomplish work at an
acceptable
level
(b)
Justifying
actions to supervisors.
(c)
Being responsible and liable for decisions and actions.
(d)
The obligation to account for ones conduct with respect to an assigned
task.
4.
In an organization, lateral communication;
(a)
only includes people from different departments, not from the same
department.
(b)
requires little effort since people at the same level seldom share common
knowledge
and
experience.
(c)
Cannot be used in diverse environments.
(d)
Requires attention to the basics of the communication process.
5.
The following are decisional roles of a manager
(a)
Entrepreneur, disseminator, negotiator, monitor
(b)
Figure head, leader, monitor, resource allocator
(c)
Negotiator,
entrepreneur,
resource allocator, disturbance handler
(d)
Disturbance handler, spokesman, negotiator, monitor
6.
The formal expressions of misunderstanding, contract violation and inadequate
labor agreements is called:
(a)
Grievance
process
(b)
Collective
bargaining
(c)
Strike
(d)
Workplace
advocacy
7.
The following are conflict resolution methods:
(a)
Avoiding,
negotiating,
competing, compromising
3
(b)
Collaborating,
confronting, withdrawing, avoiding
(c)
Setting ground rules, protecting, negotiating, compromising
(d)
Accomodating, competing, avoiding, confronting
8.
Crisis of anticipated life transition;
(a)
Results from attempts to resolve interpersonal problems
(b)
Is precipitated by external stressors that are unexpected and uncontrolled.
(c)
The client may or may not have substantial control
(d)
Requires long tem treatment after initial crisis situation.
9.
“The patient’s nursing care manager is responsible for designing and
implementing his discharge plan”. This is an example of
(a)
Outcome
standard
(b)
Process
standard
(c)
Structure
standard
(d)
Criterion
10.
In handling nurses strike;
(a)
Police should be involved always.
(b)
Quick attempts should be made to suppress the strike.
(c)
Any form of confrontation should be avoided
(d)
Normal facilities such as food, and transport for the workers should be
withdrawn.
11.
The following are problem solving methods except
(a)
Experimentation
(b)
Trial
and
error
(c)
Multi-stage
situation
critique
(d)
Purposeful
action
12.
A flexible budget;
(a)
is a financial plan in which upper limit is set by top executives
(b)
is a budget that focuses on expenses for a period of one year.
4
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