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Business Communication Skills Question Paper

Business Communication Skills

Course:Diploma In Information Technology

Institution: Bungoma Technical Training Institute question papers

Exam Year:2012

STAGE I EXAMINATION FOR THE DIPLOMA IN INFORMATION
TECHNOLOGY
DIT 105 DBIT 101 BUSINESS COMMUNICATION SKILLS
DATE: APRIL, 2012 TIME: 1½ HOURS
INSTRUCTIONS: Answer Any Three Questions
QUESTION ONE
a) Differentiate between verbal and non-verbal communication. (2 Marks)
b) Explain with examples the following types of non-verbal communication. (8 Marks)
i. Proxemicsii.
Hapticsiii.
chronemics –
iv. olfactics –
c) What is the significance of feedback in communication process? (2 Marks)
d) Explain the importance of communication in an organization. (8 Marks)
QUESTION TWO
a) Give 4 STYLES of listening (4 Marks)
b) Describe how one can overcome nervousness in public speaking. (6 Marks)
c) Define PERSUASION and give the common barriers to effective persuasion. (6 Marks)
d) “The customer is always right”. Discuss the implication of this statement. (4 Marks)
QUESTION THREE
a) Assume the role of a secretary and write minutes of a meeting of a students welfare committee,
held on Friday 14th march 2011 at campus main hall at 10.30 am. The meeting is called to discuss
the issues affecting the life of the students at the university. (10 Marks)
b) Give the reasons why meetings are important in business. (6 Marks)
c) Explain why minutes are important. (4 Marks)
QUESTION FOUR
a) Describe the main purpose of business reports. (4 Marks)
b) State and explain the steps for writing a formal report. (12 Marks)
c) Name two sources of data. (4 Marks)
QUESTION FIVE
a) Psychologist Abraham Maslow developed the concept of a hierarchy of human needs through
which people progress. Describe the importance of learning the needs of the people to the
communicator. (6 Marks)
b) Discuss the importance of sharing. (4 Marks)
c) Explain the effect of new technology in communication. (10 Marks)

Business Communication Skills Question Paper

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