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Principles Of Computer Support And Maintanance Question Paper
Principles Of Computer Support And Maintanance
Course:Diploma In Information Technology
Institution: Bungoma Technical Training Institute question papers
Exam Year:2011
STAGE III EXAMINATION FOR THE DIPLOMA IN INFORMATION
TECHNOLOGY
DIT 304: PRINCIPLES OF COMPUTER SUPPORT AND MAINTANANCE
DATE: MARCH 2011 TIME: 1 ½ HOURS
INSTRUCTIONS: Answer any THREE questions
QUESTION ONE
a) State and Explain FOUR Major Components found in the system Unit and their functions.
[4 Marks]
b)Explain the tools used and how one would go about taking measurements of different Voltage
levels of a power supply Unit. [6 Marks].
c)With the help of a diagram Explain FIVE Internal parts of a hard Disk and their functions.
(5 Marks)
d)Explain the purpose of the following components in relation to the system processor.
i. Heat Sink compound. [1 Mark]
ii. Cooler fun. [1 Mark]
iii. Processor Pins [1 Mark]
iv. Capacitors. [1 Mark]
v. Aluminum perforation holes/Spaces. [1 Mark]
QUESTION TWO
a) State any FIVE Laboratory rules and regulations [5 Marks]
b)From the Rules stated in (a) above, highlight the remedies experienced if the rules are not followed. [5 Marks].
c) Explain TWO ways how one could discharge the body just before handling any internal parts of a computer system. (4 Marks)
d)Explain the POST procedure and any TWO faults that can prevent the POST process to
complete. (6 Marks)
QUESTION THREE
a) List Three types of errors one would encounter in a boot failure environment. (3 Marks)
b) Provide an elaborate meaning of the following troubleshooting commands;
i. CHKDSK /P
ii. PING
iii. FIXBOOT
iv. NET VIEW (8 Marks)
c) Derive and formulate a questionnaire that would guide one in troubleshooting and resolving a boot
failure. (9 Marks).
QUESTION FOUR.
a) Highlight FIVE of the major causes of printer failures. [5 Marks]
b) Explain FIVE preventive mechanisms you will apply to overcome printer errors you stated
(5 Marks)
c) Explain in details the meaning of the following terminologies.
i. Warm booting.
ii. Dual Boot.
iii. Berge.
iv. Molex.
v. System Bus
vi. IDE
vii. SATA interface. (7 Marks).
d) Give THREE reasons why a computer will hang. (3 Marks).
QUESTION FIVE
a) Discuss the procedure for installing windows based operating system documenting steps involved
right from disk partitioning to the application level. (10 Marks).
b) Explain what you understand by the term virtual memory and how a computer will behave if it is
insufficient. [2 Marks]
c) Mr. Osoro started his computer and there was a continuous beep sound emitted from internal
speaker. Explain TWO possible causes of the problem and solutions for the same. (4 Marks).
d) Students switched on their computer and at the display level they realized the operating system had
crashed and there was a blue screen with various recommendations.
Highlight FOUR possible causes of the stalemate. [4 Marks]
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