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Office Administration Question Paper

Office Administration

Course:

Exam Year:

KENYA ACCOUNTANTS AND SECRETARIES NATIONAL EXAMINATION BOARD

KENYA ACCOUNTING TECHNICIANS CERTIFICATE EXAMINATION

KENYA ADMINISTRATION AND MANAGEMENT EXAMINATION

INTERMEDIATE LEVEL

OFFICE ADMINISTRATION

TIME:3 HRS

INSTRUCTIONS

Answer any FIVE questions.

ALL questions carry equal marks.

1.Explain in point form the factors that an office manager should consider when allocating tasks to members of staff.(20 marks)

2.Briefly explain the basic factors which should be considered when buying modern office furniture.(20 marks)

3.The need for organization and re-organization of office activities should be established prior to the implementation of the organization and re-organization of office activities.

(a) Identify the symptoms of poor and inefficient organization of office activities.(10 marks)

(b) Identify the steps which should be taken when setting out a re-organization of an office.(10 marks)

4.Modern switchboards are operated electronically and provide fast and efficient communication links both within the organization and externally.

List ten facilities provided by these digital exchanges.(20 marks)

5.How does physical and psychological well-being of office workers depend upon the application of ergonomics:

(a) at the office stage?(12 marks)

(b) in the selection of office equipment and machinery?(8 marks)

6.The management of a major manufacturing company is planning to update its clerical procedures with the introduction of an office automation system

Describe briefly the hardware and software systems which constitute the electronic office.(20 marks)

7.(a) Name three filing systems and briefly explain the advantages of each.(10 marks)

(b) List and explain the essential features of a good filing system.(10 marks)

8.Facilities,administration,space and premises management is part of the work of the office manager.

Explain the benefits which accrue when the office manager performs these tasks effectively and efficiently.(20 marks)

Office Administration Question Paper

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