Get premium membership and access revision papers, questions with answers as well as video lessons.

Ppm Question Paper

Ppm

Course:Advanced Certificate In Business Administration (Business Administration)

Exam Year:2008

PRINCIPLES AND PRACTICE OF MANAGEMENT

DECEMBER 2008 Time Allowed: 3 hours.

Answer ALL the FIVE questions. All questions carry equal marks.
QUESTION ONE
One of the departments of Block Industries Ltd. is headed by a manager who is responsible for approximately 50 professionally qualified staff, plus ancillary workers. Section heads look after groups of between four and seven members of staff.

The previous manager was keen, understanding and strict; he closely observed performance, weaknesses and strengths of each staff member. He commended what he observed.
The services offered by Block Industries Ltd were efficient and highly regarded. Staff used to take part in many discretionary activities such as involvement in public affairs and voluntary unpaid overtime work.

A year ago, a new manager was appointed. The new manager, trained in a famous business school, appears to be cold and aloof. He immediately promoted two section heads to be assistant managers, one in charge of public relations, the other in charge of administration to be responsible for the newly introduced weekly performance reports and briefing meetings.
Since the appointment of the new manager, 30% of the staff have left the organization and the rest have gradually ceased all their discretionary activities. There is now a policy of positive non co-operation adopted by employees.

Required:
a) In your own words, briefly analyse the human resources problems facing Block Industries Ltd. (5 marks)
b) Identify five causes that might have led to the prevailing situation and suggest the ways in which the situation can be corrected. (15 marks)
(Total: 20 marks)

QUESTION TWO
Identify five stakeholders of an organization with which you are familiar and evaluate the impact of each stakeholder upon the management of the organization. (Total: 20 marks)

QUESTION THREE
a) Describe the steps followed in employee selection process. (4 marks)
b) Sound staff selection procedure is a vital element of human resources planning. Discuss.
(16 marks)
(Total: 20 marks)

QUESTION FOUR
Identify five environmental factors that affect business and explain the way in which each factor influences the marketing mix of an organisation. (Total: 20 marks)

QUESTION FIVE
Business process re-engineering affects the way in which work is undertaken in an organisation.
Explain this effect as it relates to:
a) Employees’ behaviour. (10 marks)
b) Work structure. (10 marks)
(Total: 20 marks)

Ppm Question Paper

More Question Papers

Popular Exams