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Business Communication And Management Question Paper

Business Communication And Management

Course: B.Sc. Petroleum Engineering (Technology)

Exam Year:2011

Certificate course in management

March 2011 Examination

Subject name: Business Communication and Management

Time: 3 Hours

Instructions
1. Write your index number in the space provided in the answer booklet.
2. Answer any five questions
3. All questions carry equal marks
4. No writing should be done on this question paper
5. Candidates who break KIM examination rules and regulations or commit any malpractice will be Disqualified

1. Explain any five roles played by communication within an organization (10 marks)

b) Highlight any five advantages of audio visual communication (10 marks)

2, Explain five distinguishing points between a memorandum and a business letter (10 marks)

b) Highlight any five activities carried out by the PR department of any organization (10 marks)

3. You are the assistant secretary to Human Resources Manager of New Era Group of companies. The company has organized a three day tour to Tsavo National Park for some of its employees. Write a suitable letter to one of the us companies to book a bus for the tour. Use the fully blocked layout. (12 marks)

b) Explain any four types of interviews that can be held in an organization. (8 marks)

4. Explain any five important areas in conference management. (10 marks)

b) Explain any five tips for better listening. (10 marks)

5. Highlight any five contents of a lease contract (10 marks

b) Highlight any five factors that influence choice of office equipment (10 marks)

6. Explain any five weaknesses of Email (10 marks)

b) Explain any five factors that will enhance efficiency in stock control. (10 marks)

7. Highlight any five safety precaution measures which office workers should observe when using office equipment. (10 marks)

b) Explain any five features of a good filing system

Business Communication And Management Question Paper

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