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Disc 201:Users And Information Services Question Paper

Disc 201:Users And Information Services

Course:Information Science

Institution: Kenya Methodist University question papers

Exam Year:2011

USER STUDIES (BLIS 426) 2nd Trimester 2011

FACULTY : COMPUTING AND INFORMATICS

DEPARTMENT : INFORMATION SCIENCE

TIME : 2 HOURS

INSTRUCTIONS Answer THREE Questions in Section A and TWO Questions in Section B

SECTION A

Question 1

Define the following terms:-

i) Data (3marks)

ii) Information (3marks)

iii) Knowledge (4marks)

Question 2

Briefly explain the advantages and disadvantages of electronic information sources in an information centre. (10marks)

Question 3

Using a diagram to illustrate your answer, explain the process that takes place in the information seeking behaviour. (10marks)

Question 4

Discuss the challenges faced by institutions of higher learning while conducting information literacy programmes. (10marks)

SECTION B

Question 5

a) Discuss the challenges of evaluating information services in a developing country like Kenya. (10marks)

b) Explain the criteria of acquiring information resources in information centres. (10marks)

Question 6

Explain the strategies that are used by community or public libraries in marketing their resources. (20marks)

Question 7

Discuss the following methodologies used while conducting a customer satisfaction survey in a library or other information centres.

a) Questionnaire (10marks)

b) Interview method. (10marks)

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