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Production And Operation Management Question Paper

Production And Operation Management

Course:Bachelor Of Arts In Business Administration

Institution: Kenya Methodist University question papers

Exam Year:2012

KENYA METHODIST UNIVERSITY
DEPARTMENT OF BUSINESS ADMINISTRATION
BUSS 323: PRODUCTION AND OPERATION MANAGEMENT
Due Date: November 2012
Instructions:
Question one
The demand for photocopying services within the CBD has been on the rise due to increase in
number of learning institutions. The following figures were extracted from a photocopy shop
operating within KEMU TOWERS.
Months Oct 2011 Nov2011 Dec 2011 Jan 2012 Feb2012 Mar 2012
Copies done 16,000 24,000 3,000 800 3,200 6,800
Using exponential smoothing constant of ? =0.83, forecast the demand for the month of April
Question two
Discuss the impact of technology on product process design (use suitable local examples to
support your discussion).
Question three
Management may choose to build up capacity in anticipation of demand or in response to
developing demand. Cite the advantages and disadvantages of both approaches.
Question four
Explain how the concepts of Total Quality Management and ISO 9000 series standards can be
used in improving quality of a firm’s products/services

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