Get premium membership and access revision papers, questions with answers as well as video lessons.

Got a question or eager to learn? Discover limitless learning on WhatsApp now - Start Now!

Quality Management Question Paper

Quality Management

Course:Diploma Course In Management Section 2

Institution: Kenya Institute Of Management (Kim) question papers

Exam Year:2011

Diploma course in management

Section II

December 2011 Examination

Quality Management

Time: 3 Hours

Instructions
1. Write your index number in the space provided in the answer booklet.
2. Answer any five questions
3. All questions carry equal marks
4. No writing should be done on this question paper
5. Candidates who break KIM examination rules and regulations or commit any malpractice will be Disqualified

1. Define quality and total quality management (10 marks)
b) Outline the basic concepts of TQM. (10 marks)

2.Outline the contributions o f W.E Deming and JM Juran to the growth of Quality management (20 marks)

3.Discuss the key benefits that result from effective implementation of TQM programs. (20 marks)

4.Outline the four perspectives that form the core of balanced score card system (10 marks)

b) Briefly describe what the perspectives seek to define (10 marks)

5.Discuss the correlates of quality in a production enterprise. (18 marks)

b) Outline the roles of management in shaping the foundation of an organization (2 marks)

6.What are the rules for a brainstorming session (10 marks)

b) Describe how brainstorming can be used in a cause and effect diagram (10 marks)

Define customer satisfaction and customer survey. (10 marks)

b) Outline the stakeholders in a business organization (10 marks)

7. Define customer satisfaction and customer survey. (10 marks)

b) Outline the stakeholders in a business organization (10 marks)

Quality Management Question Paper

More Question Papers

Popular Exams