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Diploma Course In Managemant Section I Question Paper

Diploma Course In Managemant Section I

Course:

Institution: Kenya Institute Of Management (Kim) question papers

Exam Year:2011

SECTION A-60 MARKS
Answer any three question from this section
1a)Explain why one would choose face to face communication over written communication(14 marks)
b)Explain three characteristics of a good speech.(6 marks)
2a)The company you work for as the assistant human resource manager had arranged for a team building workshop to be hosted in a republic hotel,however,this services offered were unsatisfactory,write a letter of complaint to the manager of the hotel.(12 marks)
b)Explain four techniques that make one a good listener.(8 marks)
3a)Explain the benefits of holding regular meetings in an organization.(10 marks)
b)Define the following non-verbal communication signals:
i.Posture
ii.Facial expression
iii.Gestures
iv.Eye contact
v.Touching
4a)Explain the role of the public relations officer in an organization.(10 marks)
b)Explain how one can make an effective telephone call.(10 marks)
5a)Explain the advantages of using voice mail.(8 marks)
b)Explain any six methods of downward communication.(12 marks)

SECTION B-40 MARKS
Answer any two questions from this section
6a)Explain five factors that should be considered when determining the location of an office.(10 marks)
b)Explain the causes of clerical errors in an office,attributed to management.(10 marks)
7a)Explain five reasons why organizations find it necessary to file documents.(10 marks)
b)An office manager will usually be called upon to improve or arrange the office in order to improve efficiency and effectiveness.Explain five procedures that should be followed when organizing an office.(10 marks)
8a)As the sales manager in a consultancy firm,explain to a customer the benefits of computerizing a filing system.(10 marks)
b)Explain the measures that an organization should take to reduce sexual and other harassment in the office.(10 marks)

Diploma Course In Managemant Section I Question Paper

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