Colleges and universities offering Diploma in Customer Service(Customer Service) in Kenya

Nairobi Institute of Business Studies Distance Learning and E-learning Centre

Ruiru

Minimum admission requirements
• Duration: 3 months
• Entry Grade: D (Plain) in KCSE
• Exam Body: ICM
Course Overview
This course stresses that excellent customer service is considered as a prerequisite for any successful company. It aims to clarify what this means for the customer service manager or supervisor, in practical terms. A concise introduction to the business reasons for building good relationships with customers is presented as well as an examination of the management framework of customer service. The customer service manager’s role is explained and techniques offered that are easy to implement and will improve customer service.
Our Diploma in Customer Service will set you on a path to a successful career delivering exceptional customer service with potential employers.
Course content
• Introduction to Customer Service
• Challenges and Solutions Challenges of Customer Service
• Problem Solving
• Management and Strategy A Strategy & Formulating a Plan for Success
• Empowerment
• Communications in Customer Service
• Managing Difficult Customers Coping with Challenging Customers
• Motivation and Leadership Motivation
• Leadership in Customer Service
• Customer Retention & Measurement of Satisfaction:
• Customer Service in a Changing Marketplace:
• Excellence in Customer Service:

ICS College Mombasa Branch

Mombasa

Course outlines

Introduction to Customer Service
Challenges and Solutions of Customer Service
Problem Solving
Management and Strategy A Strategy & Formulating a Plan for Success
Empowerment
Communications in Customer Service
Managing Difficult Customers and Coping with Challenging Customers
Motivation and Leadership Motivation
Leadership in Customer Service
Customer Retention and Measurement of Satisfaction
Customer Service in a Changing Marketplace
Excellence in Customer Service

Requirements
Course Duration: 6 months

Exam Body: ICM

Grade: D and Below

Nairobi Institute of Business Studies

Nairobi

Course Duration: 3 Months.
Entry Requirements: KCSE minimum grade of D or 2 years working experience.
Exam Body: ICM

Course Structure
- Importance of Customer Service
- Challenges of Customer Service
- Problem Solving
- Strategy & Formulation a Plan for Success Empowerment
- Communication in Customer Service
- Coping with Challenging Customers
- Motivation
- Leadership in Customer Service
- Customer Retention and Measurement of Satisfaction
- Delivering Customer Service to Changing Market Place
- Excellence in Customer Service

Beam International Training Centre Nairobi

Nairobi

Course requirements
A mean grade of C- at KCSE

Fees per term
Ksh. 12,000

Fees per year
Ksh.48,000

Course duration
1 1/2 years

Examination body
(i) KNEC
(ii) ICM
(iii) ABE

Nairobi Aviation College Odeon Cinema Campus

Nairobi

Admission requirements.
A mean grade of C- at K.C.S.E

Program duration.
9 months.

Fees per term.
Ksh.10,500

Fees per month.
Ksh.3,500

Examination body.
ICM(UK)