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Dicm 306: Health Service Management 1 Question Paper
Dicm 306: Health Service Management 1
Course:Health Service Management
Institution: Kenya Methodist University question papers
Exam Year:2012
KENYA METHODIST UNIVERSITY
END OF 2''ND ''TRIMESTER 2012(DAY) EXAMINATIONS
SCHOOL : MEDICINE & HEALTH SCIENCES
DEPARTMENT : CLINICAL MEDICINE, SURGERY & COMMUNITY
HEALTH
UNIT CODE : DICM 306
UNIT TITLE : HEALTH SERVICE MANAGEMENT 1
TIME : 3HOURS
INSTRUCTIONS:
Answer ALL Questions
Do not use a pencil except in drawing
Negative marking applies.
SECTION A (MULTIPLE CHOICE QUESTIONS)
QUESTION ONE
The major functions of management include:
A. Motivation
B. Communication
C. Innovation
D. Planning
E. Controlling
QUESTION TWO
Which of the following is an element of planning in management
A. Objectives
B. Forecasting
C. Strategies
D. Controlling
E. Organizing
QUESTION THREE
Development of managers in an organization is very important. Which of the following methods are internal training?
A. Coaching
B. Counseling
C. Understudy assignment
D. Job rotation
E. Universities and colleges
QUESTION FOUR
As an organization grows the employees are required to grow with it. One way of developing employees is through training. What is the importance of
training of the employees to the employer/organization?
A. It raises the efficiency and productivity of employees
B. It improves quality of production in the organization
C. It raises the morale of employees
D. It moulds the attitude of employees and develops cordial industrial
relations.
E. Training does not benefit the employer in any way because it develops the employee personally.
QUESTION FIVE
Training of employees or managers is a day to day activity in an organization wants to grow. Which of the following are types of training:-
A. Introduction training
B. Job training
C. Training for promotion
D. Refresher training
E. Training for managerial development
QUESTION SIX
Japanese management focused on the working relationships between Japanese employers and employees. In an organization operation on Theory Z principles, one would expect to find:
A. A long term employment philosophy
B. Slower promotion and more lateral job movements
C. Emphasis on career planning and development
D. Consensus decision making
E. concern for employee involvement
QUESTION SEVEN
Staffing is one of the managerial functions in the day to day Human Resource management. Which of the following steps involve recruitment and selection procedures:
A. Job analysis – Advertisement-collection of application blanks –scruting of applications written test – interview- reference check – medical examinations- Appointment
B. Advertisement- job analysis- scruting of application – interview appointment.
C. Collecting applications interview – reference checks – employment
D. Job analysis-Scruting of applications – interview – appointment
E. None of the above steps involve recruitments and selection procedures.
QUESTION EIGHT
The need of recruitment in an organization includes:
A. Creation of new vacancies because of growth and expansion
B. Due to job specification
C. Due to death of employees
D. Due to permanent disability
E. Recruitment is a normal activity for the organization.
QUESTION NINE
Importance of human resource planning include:
A. Replacement of man power
B. Meeting growing man power needs
C. Meeting challenges of technological environment
D. To ensure that necessary human resources are available as and when
required.
E. Planning is a major function and so it is a must to plan.
QUESTION TEN
Major theories of motivation include:
A. Maslow’s hierarchy of needs theory
B. Hertzberg’s two factors theory
C. Douglas Mc Gregory theory X and Y
D. Theory Z- William Ouchi
E. Fredrick Taylor
QUESTION ELEVEN
The personal tracts of leadership qualities are?
A. Self confidence
B. Knowledge of human skills
C. Technical knowledge
D. Vision and foresight
E. Flexibility
QUESTION TWELVE
Quality and value are important components of all organization because they attract and retain customers. As a manager, why do you think Total Quality Management is important?
A. It is an intense focus on the consumes
B. Because it is concerned with continual improvement
C. TQM is process focused
D. It is because it is the improvement in the quality of everything the
Organization does.
E. TQM is of no importance.
QUESTION THIRTEEN
Characteristic leadership includes:
A. Guiding and motivation
B. needs support from all
C. Dynamic and continuous
D. Dngone can be a leader regardless of age and race
E. Promotes interest at work
QUESTION FOURTEEN
Which of the following are NOT managerial skills:
A. Figurehead skills
B. Negotiator skills
C. analytic skills
D. conceptual skills
E. Human relation skills
QUESTION FIFTEEN
Which of the following are likely barriers to delegation of the past of
subordinates?
A. Unwillingness of manager to delegate authority
B. Lack of information
C. Too much dependence of the manager for decisions
D. Fear of the competition
E. Lack of ability to direct
QUESTION SIXTEEN
Henry Fayol delineated the functions of management which are?
A. Planning
B. Controlling
C. Commanding
D. Coordinating
E. Motivating
QUESTION SEVENTEEN
Which of the following school of thought is matched correctly to the individual who pioneered it?
A. Theory Z- Douglas Mc Gregor
B. Scientific management- Max Weber
C. Theory X and Y – William Ouchi
D. Human relations approach – Mayo Elbn
E. Bureaucratic management – Max Weber
QUESTION EIGHTEEN
The FOUR primary elements of an organization structure include:
A. Job specification
B. Pepartmentation
C. Span of control
D. Delegation of authority
E. Defining roles
QUESTION NINETEEN
Sources of internal recruitment in an organization include:
A. Promotion
B. Press advertisement
C. Management training schemes
D. Recalls
E. Formal employees
QUESTION TWENTY
Psychological tests given to candidates during interviews include:
A. Intelligence test
B. Interest test
C. Performance test
D. Mental test
E. Personality test
SECTION B (SHORT ANSWER QUESTIONS)
QUESTION ONE
Give at least five distinguishing monetary and non-monetary factors of
motivation. (5marks)
QUESTION TWO
Write short notes on
Need for recruitment
(5marks)
Source of recruitment in an organization.
(5marks)
QUESTION THREE
List at least FIVE managerial skills that you know. (2.5marks)
QUESTION FOUR
Mention the importance of management in the day to day management of health care system. (5marks)
QUESTION FIVE
Briefly explain FIVE qualities of a good leader. (6marks)
QUESTION SIX
Briefly describe planning as a major function of management. (5marks)
QUESTION SEVEN
List FIVE characteristics of a "system" organization. (2.5marks)
QUESTION EIGHT
Fredrick Herzberg two factor theory of motivation are a hygienic factors and n motivational factors. List FIVE hygienic factors. (2.5marks)
QUESTION NINE
List FIVE major functions of management. (2.5marks)
QUESTION TEN
Define the following terms
Management
(2marks)
Planning
(2marks)
Staffing
(2marks)
Leadership
(2marks)
Motivation
(2marks)
SECTION C (LONG ANSWER QUESTIONS)
QUESTION ONE
One of the contribution of Henry Fayol in today management is the establishment of a set of principles of management or (guidelines) which you as a manager may apply as your perform your function. Discuss the principles of management that you may apply. (25marks)
QUESTION TWO
As a manager. One of the main function you will be required to perform is decision making which is continuous and determines how your organization will perform. Discuss the steps you will take in decision making process.
(25marks)
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