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Bba 312:Office Management Question Paper

Bba 312:Office Management

Course:Bachelor Of Commerce

Institution: Kenyatta University question papers

Exam Year:2008

KENYATTA UNIVERSITY
INSTITUTE OF OPEN LEARNING (IOL)
UNIVERSITY EXAMINATIONS OF 2007/2008
SUPPLEMENTNARY EXAMINATIONS FOR THE DEGREE OF BACHELOR OF COMMERCE
BBA 312:OFFICE MANAGEMENT.
DATE:MONDAY,6TH OCTOBER,2008
INSTRUCTIONS:
Answer question ONE and any other TWO questions.
1.(a)One of the causes of communication breakdown emanates from the way information is

received.Highlight the factors that may cause reception problems.(10marks)

(b)Define the term Organization and Methods.State merits and demerits of Organization

and Methods.(15marks)

(c)Outline FIVE principles of delegation.(5marks)

2.Since an organization may not fully avoid conflicts,an office manager must learn how to

resolve this conflicts when they occur.

(a)List FIVE probable causes of conflicts.

(b)Explain clearly FIVE strategies you would apply to manage conflicts.(Total:20marks)

3.Change is an inevitable force in an organization.Explain reasons for the resistance to

change and as an office manager discuss the strategies you would employ for effective

change management.(20marks)

4.The Managing Director of Maralal company ltd seeks to employ an efficient office

manager.What are the essential qualities of such an officer. (20marks)

5.Discuss the different sources of recruitment of office staff stating the pro and cons of

each source.(20marks)

Bba 312:Office Management Question Paper

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