Business Communication And Management Question Paper

Business Communication And Management

Course:Certificate Course In Management

Institution: Kenya Institute Of Management (Kim) question papers

Exam Year:2010

Certificate course in management

September 2010 Examination

Subject name: Business Communication and Management

Time: 3 Hours

Instructions
1. Write your index number in the space provided in the answer booklet.
2. Answer any five questions
3. All questions carry equal marks
4. No writing should be done on this question paper
5. Candidates who break KIM examination rules and regulations or commit any malpractice will be Disqualified

1. By use of a diagram, explain the process of effective communication (12 marks)

b) Identify and explain any four ways organizations may benefit from effective communication

2. Identify and explain any five factors that may affect any chosen channel of communication (10 marks)
b) Several communication barriers exist between sender and recipient and they may be responsible for a message not being understood correctly or becoming distorted. Identify and explain any five of these barriers. (10 marks)

3. Write short notes on the following wage rates
i) Flat rates ( 2 marks)
ii) Piece rates (2marks)
iii) Time rates (2 marks)
iv) Bonus rates (2 marks)
v) Commission (2 marks)

b) Name and explain the two types of deductions that are usually made from the gross pay of employees (10 marks)

4. Name and explain the different parts of a formal report (14 marks)
b) Explain any three advantages of written communication (6 marks)

5. Most of the activities in today’s offices are electronic, using computer-based technology. By use of relevant examples, explain the benefits accruing to business organization that use computer based technology. (10 marks)

b) Name and explain the advantages of telecommuting (10 marks)

6. Explain the duties of the following staff in an office

i) The manager (5 marks)
ii) The office messenger (5 marks)

b) Explain any five advantages of the open plan office layout (10 marks)

7. Write a memorandum to the branch manager of you Kisumu Branch informing him of president Obama’s tour. (20 marks)

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