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Business Communication And Management Question Paper

Business Communication And Management

Course:Certificate Course In Management

Institution: Kenya Institute Of Management (Kim) question papers

Exam Year:2010

Certificate course in management
June 2010 Examination

Subject name: Business Communication and Management
Time: 3 Hours

Instructions
1. Write your index number in the space provided in the answer booklet.
2. Answer any five questions
3. All questions carry equal marks
4. No writing should be done on this question paper
5. Candidates who break KIM examination rules and regulations or commit any malpractice will be Disqualified

1. Name and explain any five methods of communication used in business organizations (10 marks)

b) y use of relevant examples, explain how non verbal communication can be used to enhance oral communication (10marks)

2. The managing director of Urembo interior Designing Ltd has received complaints from the staff about poor services and food I the staff restaurant. As a result she appoints you, the business administration officer to investigate this issue and compile a report on these complaints. Write the report. (20 marks)

3. Name and explain any five duties of a public relations officer in any given organization (10 marks)

b) By use of relevant examples, explain any five disadvantages of a public relations department in an organization (10 marks)

4. The sports and social club of Bisna plc are planning to hold a meeting. Prepare a notice and agenda for the forthcoming meeting. (20 marks)

5. Explain the importance of stock record in organizations (10marks)

b) Name and explain the factors that may enhance efficient stock control in an organization (10 marks)

6. Name and explain any five measures organizations should put in place to enhance safety and security at the place of work (10 marks)

b) Write short notes on the following office ayout
i) Open plan office layout (5 marks)
ii) Partitioned office layout (5marks)

7. One of the emerging trends in business is the incorporation of information technology in business activities. Despite its numerous advantages, information technology has its disadvantages. Discuss some of this advantages and disadvantages as seen in the modern business world. (20 marks)

Business Communication And Management Question Paper

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