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Office Administration Question Paper

Office Administration

Course:

Exam Year:

KENYA ACCOUNTANTS AND SECRETARIES NATIONAL EXAMINATIONS BOARD

KENYA ACCOUNTING TECHNICIANS CERTIFICATE EXAMINATION

KENYA ADMINISTRATION AND MANAGEMENT EXAMINATION

INTERMEDIATE LEVEL

OFFICE ADMINISTRATION

TIME:3 HRS

INSTRUCTIONS

Answer any FIVE questions.

ALL questions carry equal marks.

1.(a) Define an office manual.(2 marks)

(b) Outline the content of an office manual.(10 marks)

(c) What are the advantages and disadvantages of using an office manual?(8 marks)

2.In relation to record management:

(a) Define the term "index".(2 marks)

(b) Describe the various types of indices used.(18 marks)

3.(a) In the last few years,a trend has emerged of business organizations relocating their office premises from the central business zone to the sub-urban zone.

Discuss the reasons for this development.(10 marks)

(c) Summarize the factors that have influenced the use of steel in the production of office furniture.(10 marks)

4.The recruitment of employees should be on the basis of merit,qualification and experience.

(a) Explain the ways in which an employer can assist an employee living with a disability in performing his duties more efficiently and effectively.(12 marks)

(b) Under which circumstances would an employer discriminate employees on the basis of gender?(8 marks)

5.Stating the advantages and disadvantages,explain the following organization structures:

(a) Line organization.(5 marks)

(b) Staff organization.(5 marks)

(c) Staff and line organization.(5 marks)

(d) Committee organization.(5 marks)

6.Increase in correspondence has necessitated the introduction of automated machines.

(a) List the advantages and disadvantages of using a letter addressing machine.(12 marks)

(b) Describe the essential features of a good franking machine.(8 marks)

7.Credit is a service which allows customers to obtain goods and services from a business firm and pay for them at a specific date.

(a) Highlight the advantages and disadvantages of extending credit to the customers,(10 marks)

(b) Describe the factors to be taken into consideration in the operation of an effective credit control system by a business firm.(10 marks)

8.Distinguish between the following terms:

(a) Effectiveness and efficiency.(4 marks)

(b) Tall organization structure and flat organization structure.(4 marks)

(c) Centralization and decentralization.(4 marks)

(d) Open office and landscaped office.(4 marks)

(e) Vertical filing and lateral filing.(4 marks)

Office Administration Question Paper

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