Leadership And Organizational Behaviour Question Paper

Leadership And Organizational Behaviour

Course:Master Of Business Administration (Mba)

Institution: Kaani Technical And Computer College question papers

Exam Year:2011

KABARAK
UNIVERSITY

UNIVERSITY EXAMINATIONS
2011/2012 ACADEMIC YEAR
FOR THE DEGREE OF MASTER OF BUSINESS ADMINISTRATION
SMGT 624: LEADERSHIP AND ORGANIZATIONAL BEHAVIOUR
DAY: FRIDAY

DATE: 16/12/2011
TIME: 4.00 – 7.00 P.M.

STREAM: SEM 3
INSTRUCTION
1. Questions ONE is compulsory
2. Answer any THREE questions in section B

SECTION A- COMPULSORY SECTION

QUESTION ONE
Kobi Company is an enterprise that deals with computer software and hardware. It recently hired Mr.
Peter Likoko as the new Human Resource Manager. Mr. Omar Hari is the software development
manager and has been with the company for 10 years. His department (soft ware development) brings
into the company 75% of total income. The rest of the income is generated as follows; 15 %
computer repairs by service department, and 10 % is generated from sale of new computers by the
marketing department. Six Month into the Job, Mr Hari, the Computer Software Manager started
making claims to the Chief Executive Officer; Mr. Matumaini that Mr. Likoko was not providing
him with the Contingency staff on time and that was the reason he could not meet customer supply
deadlines. He made clams that Mr Likoko was not committed to his work and was involve most of
the time with consultancy work for other organizations. Mr. Hari enlisted support of the Supplies
Manager and Production Manager in his campaign to malign performance by Mr. Likoko’s repuation.
Mr Hari also used his expertise to delay mails for invitations to important meetings to Mr. Likoko,
causing him to miss the meetings. Mr. Likoko was perceived as uncommitted as a result of Mr. hari’s
behavioural activities.
Page 1 of 2

Required:
(a) Using your knowledge in organizational behavior, provide an explanation for the behavior by
Mr.Hari Omar towards Peter Likoko.

(5 marks)
(b) Explain the kind of political tactics Mr. Hari is playing against Mr. Likoko
(8 marks)
(c) Examine the relationship between personality and political behavior.

(12 marks)
(d) Outline the strategies that organizations can put in place in order to discourage
dysfunctional politics, such as those played by Mr. Hari in the above case study . (9 marks)
(e) Explain the term paradox of power as used in organizational behaviour.
(6 marks)

SECTION B
QUESTION TWO

(a) Explain the reasons why individual maintain certain attitudes.

(4 marks)

(b) Explain the different types of attitudes among employees and management commonly found in
organizations.

(6 marks)

(c) Discus the perceptual errors that people make and explain how people in organizations can improve
their perceptions.

(10 marks)
QUESTION THREE
Teamwork is increasingly becoming a popular approach among business leaders in the management
of performance in today’s organization.
(a) Provide the reasons why teams are formed in the organizations

(5 marks)
(b) Explain the methods in which organizations can enhance team effectiveness
(7 marks)
(c) Discus the benefits teamwork to individual and organization.

(8 marks)

QUESTION FOUR
Effective listening is one of the qualities of a successful business leader.
(a) Explain the barriers to effective listening

(7 marks)
(b) What are the benefits of effective listening?

(5 marks)
(c) Discuss the principles that can be adopted by a leader in order to improve the ability to listen

(8 marks)
QUESTION FIVE
(a) Identify the sources of conflict among groups in the organization

(5 marks)
(b) Explain the different ways in which individuals respond or manage conflict.
(5 marks)
(c) Outline the strategies that leaders can use to manage dysfunctional conflict.
(10 marks)
Page 2 of 2

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