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Cam 306-H: Counselling In The Workplace Question Paper

Cam 306-H: Counselling In The Workplace

Course:Bachelor Of Commerce

Institution: Kca University question papers

Exam Year:2009

1
UNIVERSITY EXAMINATIONS: 2008/2009
THIRD YEAR STAGE 1 EXAMINATION FOR THE DEGREE OF
BACHELOR OF COMMERCE
CAM 306-H: COUNSELLING IN THE WORKPLACE
DATE: APRIL 2009 TIME: 2 HOURS
INSTRUCTIONS: Answer question ONE and any other TWO questions
QUESTION ONE
a) Discuss why listening is considered an important skill in counselling (10 Marks)
b) Discuss the ethical requirements of undertaking an efficient and effective counselling session
(10 Marks)
c) Almond has been a very hard working employee of Mali Mingi Steel Works. However, of late he
has been to your office for all the bad reasons affecting his performance due to excessive intake of
alcohol. Enumerate the counselling intervention you would adopt as his manager (10 Marks)
QUESTION TWO
a) “All managers are counsellors”, stated the CEO of Softa Mineral Water. Discuss your
understanding of this statement. (10 Marks)
b) What are the contents and benefits of a counselling policy (10 Marks)
QUESTION THREE
a) Discuss the fundamental factors that make counselling effective (10 Marks)
b) Explain the factors that contribute to the counselling process being considered successful in an
organisation (10 Marks)
2
QUESTION FOUR
a) Discuss four (4) principles that may be used in counselling during a crisis (12 Marks)
b) List the features and behaviours of counsellors that hinder efficient counselling sessions
(8 Marks)
QUESTION FIVE
Communication is a very important feature in a counselling intervention. Discuss the application of
the Johari Window Model highlighting the features, characteristics and uses of the model by a
counsellor. (20 Marks)

Cam 306-H: Counselling In The Workplace Question Paper

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