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Information Communication Technology And Communication Skills Question Paper
Information Communication Technology And Communication Skills
Course:Diploma In Electrical Power (Electrical Power)
Institution: Kenya Power Training School question papers
Exam Year:2011
2501/101 2602/101 2709/101
2503/101 2705/101
2601/101 2707/101
INFORMATION COMMUNICATION TECHNOLOGY AND
COMMUNICATION SKILLS
Oct. / Nov. 2011
Time: 3 hours
THE KENYA NATIONAL EXAMINATIONS COUNCIL
TECHNICAL INDUSTRIAL VOCATIONAL ENTREPRENEURSHIP TRAING (TIVET)
DIPLOMA IN MECHANICAL ENGINEERING (PRODUCTION)
DIPLOMA IN MECHANICAL ENGINEERING (AUTOMOTIVE)
DIPLOMA IN ELECTRICAL &ELECTRONICS ENGINEERING (POWER)
DIPLOMA IN ELECTRICAL & ELECTRONICS ENGINEERING (TELECOMMUNICATIONS)
DIPLOMA IN BUILDING
DIPLOMA IN CIVIL ENGINEERING
DIPLOMA IN ARCHITECTURE
MODULE 1
INFORMATION COMMUNICATION TECHNOLOGY & COMMUNICATION SKILLS
3 hours
INSTRUCTIONS TO CANDIDATES
You should have the following for this examination:
Answer booklet;
Scientific calculator.
This paper consist of two section A & B
Answer any THREE QUESTIONS from section A and TWO questions from section B
All questions carry equal marks.
Maximum marks for each part of a question are as shown.
SECTION A: ICT
Answer any THREE questions from this section.
1. (a) (I) briefly explain the concept of machine level programming language.
2 marks
(ii) State two advantages of machine level programming languages.
2marks
(b) Explain the following approaches to computing in an organisation.
i. Centralised computing;
ii. Personal computing;
iii. Distributed computing;
iv. Network computing.
8 marks
(c ) List one advantage and one diavantages of each approach of computing in (b) (i),(ii),(iii),(iv) above
8 marks
2. (a) Briefly describe four structural elements of a computer system in diagram form.
8 marks
(b) Outline how introduction of information technology could affect the following:
i. Products and services delivery;
ii. Buyers;
iii. Suppliers;
iv. Competitors
12 marks
3. (a) Explain five considerations which are necessary when selecting an application package.
5 marks
(b) Describe four word processing operations in an organisation. 4 marks
(c) Joyce kobo is a marketing manager with Kay Limited. She intends to use her computer to make presentation to her customers using this information.
i. Describe four precautions which Joyce Kubo should observe when putting text in a presentation in power point.
4 marks
ii. Joyce Kubo suspects that her computer might be infected by computer viruses. Describe four ways of ensuring security of her information.
4 marks
(d) Outline the benefits of an effective information system to a business organisation.
3 marks
4. (a) Briefly explain six functional areas served by a computer operating system.
6 marks
(b) Explain the effects of ICT under the following issues:
i. Software evolution
ii. Internet connectivity
iii. E-commerce
6 marks
(c) Mr Onyango works as an engineer. He is marking the annual budget plan using MS –Excelspread sheet to process his data as shown in table 1.
Table 1
A B C D E
1
2
3
4
Department
Finance
HRM
Material
Repairs JAN
4000
3000
4000
4800 Feb
2500
2700
7000
7800 March
6000
3000
4800
4000 April
4000
6000
7800
6800
TOTAL
Using the given information, answer the following questions:
i. Write a formula to calculate the total for each month.
ii. Write a formula to calculate the total for each department.
iii. Outline the procedure to presents the work more clearly by use of a graph.
8 marks
5. (a) Outlinefive causes of threats to information systems security. 5 marks
(b) For each threat in 5(a) above, outline the measures taken to minimise the effect of information system security.
5 marks
(c) The information and connectivity of the internet have unique characteristics. Briefly explain the following such characteristics.
i. Multi media
ii. Hypermedia;
iii. Search engine;
iv. Email address.
(d) Distinguish between uploading and downloading of information in the internet.
2 marks
SECTION B: (40 marks)
Answer question 6 (compulsory) and any other ONE question from this section.
6. (a) State four benefits of information Communication Technology (ICT) in an organisation.
2 marks
(b) List four uses of feedback in the communication process.
2 marks
(c) Explain four factors that are likely to promote grapevine communication in an organisation.
4 marks
(d) State three benefits of using Short Message Services (SMS) as a means of communication in an organisation.
3 marks
(e) State three benefits of observing etiquette and diplomacy while communicating in an organisation
3 marks
(f) List three advantages of promoting downward communication in an organisation.
3 marks
(g) Outline four factors that make it necessary to use visual aids during a presentation.
4 marks
(h) State four reasons that may lead to failure of a meeting.
4 marks
7. Write an essay on topic “The Benefits That Businesses Derive from Regular Team Building Exercises”.
15 marks
8. The management of Jitegemee Rolling Mills Limited has noted with concern that employees do not adhere to the workshop safety regulations. As the workshop supervisor, you have been asked to investigate the matter.
Assuming you have completed the investigations, write a report. 15 marks
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