College Internal Exams: Organization Theory And Behavior Question Paper

College Internal Exams: Organization Theory And Behavior

Course:

Institution: Coast Institute Of Technology question papers

Exam Year:2011

2806/302
2806/306
Organisation Theory and Behavior
DBA09/DBA10/DPM10

COAST INSTITUTE OF TECHNOLOGY
BUSINESS STUDIES DEPARTMENT
DIPLOMA IN BUSINESS ADMINISTRATION
DIPLOMAN IN PERSONNEL MANAGEMENT

ORGANISATION THEORY AND BEHAVIOUR

3 HOURS

Instructions
The paper consists of seven questions
Answer any five questions
All questions carry equal marks

1. a. Explain six causes of conflicts in an organisation (10 marks)
b. Highlight four basis of power in an organisation (8 marks)
2. a. explain six benefits that an organisation derives from organization development ( 12marks )
b.i.) define the term departmental interdependence ( 2 marks)
ii) Explain three types of departmental interdependence ( 6 marks)
3. a. Describe the stages of resolving conflict in an organization ( 12 marks)
b. Explain four strategies of resolving conflicts in an organization (8 marks)
4. a. Explain five symptoms of employees stress ( 8 marks )
b. Write short notes on the following
i)role conflict
ii) role ambiguity
iii) role overload
iv) role under load
v) role expectations (10 marks)
5. a. Outline five differences between a team based organization structure and a networked organization design (10 marks)
b. describe the characteristics of a line and staff organization structure ( 10 marks)
6. a. Highlight five methods that an organization can use to manage stress
b. Explain five parameter that influence the organizational effectiveness (10 marks)
7 a.Outline four advantages of groups in an organisation (8 marks)
b. Explain six methods of effecting a change in an organization (12 marks)

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