Industrial Psychology Question Paper

Industrial Psychology

Course:Bachelor Of Commerce

Institution: Kca University question papers

Exam Year:2010

UNIVERSITY EXAMINATIONS: 2010/2011
THIRD YEAR EXAMINATION FOR THE DEGREE OF BACHELOR OF
COMMERCE
CMS 305-H: INDUSTRIAL PSYCHOLOGY (SATURDAY)
DATE: DECEMBER 2010 TIME: 2 HOURS
INSTRUCTIONS: Answer question ONE and any other TWO questions
QUESTION ONE
(i) Describe how the components of an attitude may influence behavior in the work environment.
[9Marks]
(ii) Give the reasons why it is prudent for industrial psychology to be studied by management level
employees [8Marks]
(iii) Explain the process of leadership from the view point of leader- member exchange. [8Marks]
(iv) Discuss the measures that can be used to resolve workplace conflicts [5Marks]
QUESTION TWO
(i) Describe the multidisciplinary nature of industrial psychology and show how each contributes to
the understanding of human behavior. [14Marks]
(ii) Briefly explain how Pavlov’s motivation concepts can be applied in the modern organization
[6Marks]
QUESTION THREE
(i) What is organizational culture? [2Marks]
2
(ii) Describe some of the determinants of such a culture described above. [9Marks]
(iii) Identify and describe at least four indicators of job satisfaction [9Marks]
QUESTION FOUR
(i) Explain how an organization can manage employees attitudes towards their work [10Marks]
(ii) Describe the practical application of industrial psychology in the workplace. [10Marks]
QUESTION FIVE
(i) Describe how personality can be defined based on the five factor model. [15Marks]
(ii) Account for the differences in personality traits and behavior. [5Marks]

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