International Business Communication Question Paper

International Business Communication

Course:

Institution: Nairobi Aviation College question papers

Exam Year:2012

ICM MAY 2012

INTERNATIONAL BUSINESS COMMUNICATIONS

Instructions to candidates
a)Time allowed: Three hours (plus an extra ten minutes’ reading time at the start – do not write anything during this time)
b)Answer any FIVE questions
c)All questions carry equal marks. Marks for each question are shown in [ ]

1.Discuss, using appropriate business examples, the main barriers to effective communication.[20]

2.Comment on the steps you would take during and after a telephone call you have to make to gather
information.[20]

3.You have been asked to give a talk as part of your job. Discuss the important factors to consider in constructing and delivering your talk.[20]

4.a)Outline why it is important to take minutes at a formal business meeting.[8]
b)Describe the key items that should appear on a set of formal minutes.[12]

5.a)Outline FOUR reasons why a business may send letters.[12]
b)Describe the structure and purpose of a memo as a form of internal business communication. [8]

6.a)State and explain FOUR occasions where a business report may be used. [8]
b)Name and describe the main sections of a long formal business report. [12]

7.a)Describe what is meant by the ‘skimming’ method for improving reading speed and understanding. [10]
b)Describe what is meant by the SQ3R method of reading. [10]

8.a)Define what is meant by an organisation chart and briefly explain its purpose. [10]
b)Draw an organisation chart for a business enterprise of your choice. [10]

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