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Hrd 2101: Communication Skills Question Paper
Hrd 2101: Communication Skills
Course:Bachelor Of Science Civil Engineering, Electrical & Electronic Engineering, Mechanical Engineering, Mechatronics Engineering,
Institution: Dedan Kimathi University Of Technology question papers
Exam Year:2011
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KIMATHI UNIVERSITY COLLEGE OF TECHNOLOGY
UNIVERSITY EXAMINATIONS 2011/2012
FIRST YEAR FIRST SEMESTER EXAMINATION FOR THE DEGREE IN BACHELOR OF
COMMERCE, BACHELOR IN PURCHASING AND SUPPLIES MANAGEMENT,
BACHELOR OF SCIENCE CIVIL ENGINEERING, ELECTRICAL & ELECTRONIC
ENGINEERING, MECHANICAL ENGINEERING, MECHATRONICS ENGINEERING,
TELECOMMUNICATION & INFORMATION ENGINEERING, GIS, GEGIS, BACHELOR
OF SCIENCE (IT), BACHELOR OF SCIENCE (COMPUTER SCIENCE), BACHELOR IN
ACTUARIAL SCIENCE, BACHELOR OF SCIENCE FOOD SCIENCE, BACHELOR OF
SCIENCE IN SUSTAINABLE TOURISM AND HOSPITALITY MANAGEMENT
HRD 2101: COMMUNICATION SKILLS
DATE: 8TH AUGUST 2011 TIME: 11.00 AM – 1.00 PM
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INSTRUCTIONS: Answer question ONE and any other TWO questions.
QUESTION ONE
a) Explain how each of the following works:
i. Author catalogue
ii. Title catalogue
iii. Subject catalogue [6 marks]
b) Identify any five visual aids and explain how useful they would be in your tutorial
presentation. [10marks]
c) Reading is a multi-faceted skill whose approach is determined by the goals that the
reader has. Using clear examples, discuss this statement. [10 marks]
d) Explain any two ways in which the grapevine can be detrimental to an organization and
how it can be controlled. [4 marks]
QUESTION TWO
You are the sports coordinator of KUCT. Write an invitation letter to the chairperson of
Kenya Sports Association requesting him/her to come and address the students during the
annual sports day. [20 marks]
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QUESTION THREE
a) Using clear examples, explain any five organization patterns that can be used to organize the ideas in a message. [15 marks]
b) Highlight any two advantages each of the following speech delivery methods.
i. Extemporaneous
ii. Manuscript [5 marks]
QUESTION FOUR
a) Communication between people from different cultures faces a number of problems. Explain any four of these problems and how would you ensure the best possible communication between people from different cultures? [15 marks]
b) Differentiate between verbal and non-verbal communication. [5 marks]
QUESTION FIVE
a) The following are details of two books used during research. Write them properly using the APA format of documentation. [10 marks]
Editor: Sandra Cleary. Book title: The communication handbook: A study guide to effective communication. Publisher: Juta Academic City of Publication: Lansdown Year of publication: 2004 Authors: Teri Kwal Gamble Michael Gamble Book title: Communication works. Seventh Edition City of Publication: New Jersey Publisher: Mc-Graw Hill.
b) Make notes on each of the following terms and phrases:
i. Proxemics
ii. Kinesics
iii. Chronemics
iv. Haptics
v. Object language [10 marks]
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