Office Administration Question Paper

Office Administration

Course:

Exam Year:

KENYA ACCOUNTING TECHNICIANS CERTIFICATE EXAMINATION

KENYA ADMINISTRATION AND MANAGEMENT EXAMINATION

INTERMEDIATE LEVEL

OFFICE ADMINISTRATION

TIME: 3HRS

INSTRUCTIONS

Answer any FIVE questions

All questions carry equal marks

1.(a) (i) Specify the major functions of an office.(5 marks)

(ii) What activities constitute each function?(5 marks)

(b) Discuss the advantages and limitations of centralization of office services.(10 marks)

2.Describe the importance of the following components in creating a favorable working environment in an office:

(a) Ventilation;(5 marks)

(b) Lighting;(5 marks)

(c) Interior decoration;(5 marks)

(d) Sanitation and cleanliness.(5 marks)

3.You work in the registry of a large organization.Outline the procedures for:

(a) Incoming mail(10 marks)

(b) Outgoing mail.(10 marks)

4.Give and explain the different features of copiers used for large scale print operations in an office.(20 marks)

5,(a) What are implied terms and conditions of tenancy agreement?(10 marks)

6.Discuss the principles of good record management and briefly explain the purpose of maintaining records in an organization.(20 mark)

7.Describe a system of organizing the purchase,receipt,custody and issue of stationery in an office.(20 marks)

8.What are the consequences of technological change on the working environment in the office of the future?(20 marks)

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