Communication Skills Question Paper

Communication Skills

Course:

Institution: Kenya Industrial Training Institute question papers

Exam Year:2012

KENYA INDUSTRIAL TRAINING INSTITUTE
DICT MODULE I
END OF TERM 3 EXAM
COMMUNICATION SKILLS
November 2012 Time Allowed: 3 hour
Answer ALL Questions Mobile phones not allowed in the examination room.

1. a) Explain five methods of upward communication. (10marks)
b) Identify circumstances under which oral communication will be preferable to written communication (10marks)
2 a) Highlight what employers look for in a job Interview. (5marks)
b) Janet has been invited for his first job interview to be held in two weeks time. Advise him on the aspects to prepare on in order to ensure success in the interview.
(10marks)
3. a) Differentiate minutes of resolution from minutes of narration. (5marks)
b) Highlight five circumstances under which a memo can be used. (5marks)
4. Outline the constituent parts of a business letter. (20marks)
5 a) Explain Five advantages of e-mail. (5marks)
b) Explain Five roles of a chairperson in a meeting. (10marks)

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