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Bit 1104 Abcu 100 Business Communication Skills Question Paper

Bit 1104 Abcu 100 Business Communication Skills

Course:Bachelor Of Science In Information Technology

Institution: Kca University question papers

Exam Year:2014

UNIVERSITY EXAMINATIONS: 2013/2014
ORDINARY EXAMINATION FOR THE BACHELOR OF SCIENCE
IN INFORMATION TECHNOLOGY/BUSINESS INFORMATION
TECHNOLOGY
BIT 1104 ABCU 100 BUSINESS COMMUNICATION SKILLS
DATE: AUGUST, 2014
TIME: 2 HOURS
INSTRUCTIONS: Answer Question ONE and any other TWO
QUESTION ONE
a)
Define communication and explain briefly the importance of communication in an
organization.
b)
(10 Marks)
State the different strategies we can use to improve our listening habits.
(6 Marks)
c) Explain how a manager can motivate his/her team.
d) Identify four barriers in communication.
(10 Marks)
(4 Marks)
QUESTION TWO
a) Name four common forms of communication used in your institution.
(4 Marks)
b) Explain the importance of communication in organization (12 Marks)
c) Describe the importance of non-verbal communication (6 Marks)
QUESTION THREE
a)
Explain how advances in technology have given managers new options for
managing communication.
b)
(10 Marks)
Explain the reasons for writing business reports. (10 Marks)
1
QUESTION FOUR
a) define plagiarism.
(2 Marks)
b) Describe how one can avoid plagiarism.
c) List the steps for writing researched assignments.
(8 Marks)
(10 Marks)
QUESTION FIVE
a)
Feeling nervous before making a speech is normal. Describe the strategies for
controlling it.
b)
(10 Marks)
Explain how you have benefited from this unit in the following areas. (10 Marks)
-social life
-study life
-family relationships
-career development
2

Bit 1104 Abcu 100 Business Communication Skills Question Paper

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