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Dam 200 Organisational Behaviour Question Paper

Dam 200 Organisational Behaviour

Course:Diploma In Business Management

Institution: Kca University question papers

Exam Year:2014

UNIVERSITY EXAMINATIONS: 2013/2014
STAGE V ORDINARY EXAMINATION FOR THE DIPLOMA IN
BUSINESS MANAGEMENT
DAM 200 ORGANISATIONAL BEHAVIOUR
DATE: AUGUST 2014
TIME: 1 1/2 Hours
INSTRUCTION: Answer any THREE questions
QUESTION ONE: (20 MARKS)
a) Give four reasons why every organization needs to clearly state its goals? (8 Marks)
b) List four ways in which a manager affects the behaviour of a subordinate. (4 Marks)
c) Identify and explain four factors that determine personality (8 Marks)
QUESTION TWO: (20 MARKS)
a) Identify the causes of work stress and explain how they can be eliminated.
b) Identify and explain five common types of leadership styles and explain their
characteristics
(10 Marks)
(10 Marks)
QUESTION THREE: (20 MARKS)
a) Explain the disadvantages of a bureaucracy
(8 Marks)
b) Managing organizations in a dynamic world requires leadership as well as efficient
management. Give reasons why managers need to understand behavior in the following
areas (at least three in each area):
i) Attitudes
ii) Motivation
iii) Communication
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iv)
Conflict
(12 Marks)
QUESTION FOUR: (20 MARKS)
a)
As a manager in a manufacturing firm, advise a group of supervisors on the main causes
of conflict in this sector.
b)
(10 Marks)
Discuss the role of communication in minimizing conflict. (10 Marks)
QUESTION FIVE: (20 MARKS)
a) Describe five disadvantages of group decision-making. (10 Marks)
b) Explain five reasons for organizational resistance to change (10 Marks)
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Dam 200 Organisational Behaviour Question Paper

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