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Hrm 602 Knowledge Management Question Paper
Hrm 602 Knowledge Management
Course:Masters Of Business Administration In Human Resource Management
Institution: Kca University question papers
Exam Year:2014
UNIVERSITY EXAMINATIONS: 2013/2014
EXAMINATION FOR THE MASTERS OF BUSINESS ADMINISTRATION
(MBA) HUMAN RESOURCE MANAGEMENT
HRM 602 KNOWLEDGE MANAGEMENT
DATE: AUGUST, 2014
TIME: 3 HOURS
INSTRUCTIONS: Answer Question One and Any Other Three Questions
QUESTION ONE (31 MARKS)
MAPPING AND ACCESSING KNOWLEDGE AT HOFFMAN ROCHE
Roche embarked on implementing knowledge management practices in early 1990 as part of its
commitment to excellence and innovation in management. Roche’s business goals were defined as the
first step and these were to get more drugs to market and to get them there as quickly as possible.
Before the knowledge management program began, Roche was often the fastest to market, but was not
consistently so.
Roche evaluated its explicit knowledge in key areas, particularly its product
development plans and the implementation of those processes. The firm found that it did not always
communicate consistently key messages and sometimes included contradictory and ambiguous and
inappropriate information. Roche concluded that its employees did not have access to the company’s
knowledge and were not adequately sharing management project team developed a corporate
knowledge map to capture and enable access to the rich pool of knowledge that was buried within the
company. The components of the knowledge map included, rewritten guidelines – outlining key
customer or regulator requirements a question tree-charting the questions that customers want
answered contents – framing how a company should answer customer questions knowledge links –
mapping who should share what knowledge with whom, within the company, yellow pages – listing
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people who have knowledge and expertise. Roche uses the group ware products, lotus, notes, as an
enabler for facilitating knowledge management practices.
Required
a)
Discuss the reasons as to why we have to Manage Knowledge in corporate organizations like
Roche.
.
(10 Marks)
b) Effectively managing organizational change is a Four Step Process. Discuss.
c) What are your suggestions in Developing Knowledge Management Strategies and instruments
that can be developed by modern companies including Roche?
d)
(2 Marks)
(9 Marks)
Human Resources can make an important contribution to knowledge management simply
because knowledge is shared between people. Describe Ten Ways in which HR can contribute
to knowledge management.
(10 Marks)
QUESTION TWO (23 MARKS)
a)
There are Four Main Pillars of knowledge management. Elaborate each and give examples.
(8 Marks)
b)
There are a number of chains for the motivation why most leading organizations can undertake
a Knowledge Management approach.
Discuss the Typical considerations for driving a
Knowledge Management effort.
c)
(7 Marks)
Ruggles and Hothouse identified several key attributes of Knowledge Management. Discuss.
(8 Marks)
QUESTION THREE (23 MARKS)
a) Discuss the Ten guiding principles of Knowledge.
(10 Marks)
b) Discuss ten Different types of learning in the work place.
(10 Marks)
c) Wiig (1993) has considered Knowledge Management in corporate organizations from the three
perspectives each with different horizons and purposes. Discuss.
(3 Marks)
QUESTION FOUR (23 MARKS)
a)
Describe vividly the implications of Community of Practice to Knowledge Management.
(10 Marks)
b)
Typically, there are five Knowledge Management assets and processes in an organization.
Discuss.
(10 Marks)
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c)
The major business drivers behind today’s increased interests and application of Knowledge
Management lie in four key areas of concern.
Discuss the significance of Knowledge
Management in the modern world today.
(3 Marks)
QUESTION FIVE (23 MARKS)
a) Discuss the main two types of Knowledge Management. (3 Marks)
b) There are five main characteristics of organizational culture. Discuss. (10 Marks)
c) There are several challenges for managing knowledge.
experienced by Knowledge Management experts.
Discuss in detail the challenges
(10 Marks)
QUESTION SIX (23 MARKS)
a)
The general characteristics of Learning Organisations are wide in scope. Outline the main
features and characteristics of learning organizations.
b)
(13 Marks)
When determining which of the latest techniques and innovations to adopt, there are four major
factors to be considered. Explain.
(10 Marks)
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