Production And Operations Management Question Paper

Production And Operations Management

Course:Bachelor Of Cooperative Management

Institution: Kenyatta University question papers

Exam Year:2008

KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2008/2009
INSTITUTE OF OPEN LEARNING
FIRST SEMESTER EXAMINATION FOR THE DEGREE OF BACHELOR OF
COMMERCE, BACHELOR OF HUMAN RESOURCES MANAGEMENT AND
BACHELOR OF ARTS (CO-OPERATIVES MANAGEMENT)
BMS 401: PRODUCTION AND OPERATIONS MANAGEMENT

DATE: Wednesday 7th January, 2009

TIME: 8.00 a.m. – 10.00 a.m.

INSTRUCTIONS
Attempt only THREE questions in this paper.
Question one is COMPULSORY.

Question 1
(a)
Explain the meaning of the term Operations Management.
[2 marks]
(b)
Identify and explain any four benefits of studying operations management.

[4 marks]
(c)
Discuss the functions of operations in a business organization.
[8 marks]
(d)
Examine the goals of operations management in organizations.
[8 marks]
(e)
Critically evaluate the key roles played by Production an Operations
Management, while clearly indicating its relationship with other major functional
areas of the organization.

[8 marks]
Question 2
Explain the following concepts of POM
(a)
Problem solving and decision making in Operations.

[5 marks]
(b)
Operations management system

[5 marks]
(c)
Product life cycle

[5 marks]
(d)
Facilities Planning

[5 marks]

2

Question 3
Provide a comprehensive analysis of each of the following emerging issues and trends in
operations management:
(i)
Globalization

[5 marks]
(ii)
Speed and flexibility

[5 marks]
(iii)
Benchmarking for performance improvement

[5 marks]
(iv)
Total quality management

[5 marks]

Question 4
Trace the historical and key landmarks in the development of Production and Operations
Management.

[20 marks]

…………..

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