Hps2121:Relationship Management Question Paper

Hps2121:Relationship Management

Course:Bachelor Of Supplies Management

Institution: Meru University Of Science And Technology question papers

Exam Year:2011

QUESTION ONE – (30 MARKS)
(a) Explain three characteristics of successful collaborative relationships. (6 Marks) (b) Explain six causes of conflict. (6 Marks) (c) Write short notes on the following: (i) Supplier preferencing model (3 Marks) (ii) Market management model (3 Marks) (d) Discuss any four supply chain enablers. (8 Marks) (e) Explain four C’s of effective supplier evaluation and selection. (4 Marks)
QUESTION TWO – (20 MARKS)
(a) Describe the life cycle of buyer supplier relationships. (10 Marks) (b) Describe the stages in the evolvement of supplier relationships. (10 Marks)
QUESTION THREE – (20 MARKS)
(a) State and explain the obstacles to closer buyer supplier relationships. (10 Marks) (b) Explain sources of information for international suppliers. (10 Marks)
QUESTION FOUR – (20 MARKS)
(a) Define E-Procurement. (2 Marks) (b) Explain the impact of E-Procurement an supplier relationship. (6 Marks) (c) Explain methods used in conflict resolution. (12 Marks)
2

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