Hbs2100:Strategic Management Question Paper

Hbs2100:Strategic Management

Course:Bachelor Of Supplies Management

Institution: Meru University Of Science And Technology question papers

Exam Year:2014

QUESTION ONE – 30 MARKS
a. Explain the meaning and importance of TQM. (8 Marks) b. Several organization in Kenya are struggling to be ISO certified to the extent of corrupting the certifying bodies. Discuss the importance of being ISO certified. (12 Marks) c. Explain the role of procurement function in quality assurance. (10 Marks)
QUESTION TWO – 20 MARKS
a. Identify and explain the various costs of quality. (12 Marks) b. Why should organizations emphasis on the procurement of quality raw materials. (8 Marks)
QUESTION THREE – 20 MARKS
During purchasing, there is great emphasis on product conformance to purpose/use than conformance to specification. Discuss. (20 Marks)
QUESTION FOUR – 20 MARKS
a. Discuss the tools used for identifying and solving quality problems in purchasing. (10 Marks) b. Explain how an organization can achieve TQM (Total Quality Management) (10 Marks)
QUESTION FIVE – 20 MARKS
Identify four key leaders in the field of total quality management and their contributions. (20 Marks)

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Hbs2100:Strategic Management Question Paper

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