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Hbs2100:Strategic Management Question Paper

Hbs2100:Strategic Management 

Course:Bachelor Of Supplies Management

Institution: Meru University Of Science And Technology question papers

Exam Year:2011



QUESTION ONE – (30 MARKS)
a) Define Quality (5 marks) b) List the dimension of Quality. (8 marks) c) List the principles of TQM (10 marks) d) Describe the pillars of TQM (7 marks)
QUESTION TWO (20 MARKS)
a) Briefly explain how Quality is determined (10 marks) b) Explain the role of management in TQM (10 marks)
QUESTION THREE (20 MARKS)
a) Outline the objectives of quality control (7 marks) b) Define TQC, QA reliability giving diagrams where applicable. (13 marks)
2
QUESTION FOUR (20 MARKS)
a) Explain the following terms as used in Quality Management: a. Quality (4 marks) b. Quality Control (4 marks) c. Total Quality Assurance (4 marks) d. Total Quality Management (4 marks) b) Explain the barriers in TQM (10 marks)
QUESTION FIVE(20 MARKS)
a) Explain the roles of management in quality circle (10 marks) b) Describe the advantages and disadvantages of self-managing teams. (10 marks)




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