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Human Resource Management Ii Question Paper

Human Resource Management Ii 

Course:Bachelor Of Commerce

Institution: Kenyatta University question papers

Exam Year:2008



KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2007/2008
INSTITUTE OF OPEN LEARNING
SECOND SEMESTER EXAMINATION FOR THE DEGREE OF
BACHELOR OF COMMERCE

BBA 308: HUMAN RESOURCE MANAGEMENT II

DATE: Wednesday 9th July 2008 TIME: 1.00pm – 3.00pm

INSTRUCTIONS: Answer both questions in Section A and any ONE question in
Section B.

Section A (Compulsory)
Q1.
(a)
Discuss the methods of employees’ performance appraisal of an
organization with which your are familiar.

[20 marks]

(b)
Outline the roles of Human Resource Planning in a service organization.










[10 marks]
Q2.
Explain the key steps of employee recruitment and selection process.










[20 marks]

Section B (Answer any ONE question)
Q3.
Explain the procedures you are likely to follow in carrying out a disciplinary
action on employees.





[20 marks]

Q4.
Critically describe the approaches used by managers to reduce employees’
resistance to change.





[20 marks]

Q5.
The culture existing within a firm has an impact on the employees’ degree of
satisfaction as well as the quality of their performance. You are required to
explain the determinants of corporate culture.


[20 marks]

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