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Industrial Relations Question Paper

Industrial Relations 

Course:Bachelor Of Commerce

Institution: Kenyatta University question papers

Exam Year:2010



KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2008/2009
INSTITUTE OF OPEN LEARNING
EXAMINATION FOR THE DEGREE OF BACHELOR OF COMMERCE

BBA 406:
INDUSTRIAL RELATIONS

=================================================================
DATE: MONDAY 15TH FEBRUARY 2010

TIME: 8.00 A.M. – 10.00 A.M.

INSTRUCTIONS

Answer Four Questions, Question ONE is Compulsory.


Q.1
a)
You have been elected the Secretary General of a Trade Union, which is under
pressure
from
management;
members
are not keen to join. Explain how you


will redeem the union from management pressure and embark on membership


enrolment.







(15 marks)


b)
Explain the basic principles of a Trade Union.


(10 marks)

Q.2
Explain the effect of globalization on industrial relations in Kenya.
(15 marks)

Q.3
a)
Discuss the effects of a "poor grievance handling procedure" on organization


performance.






(5 marks)

b)
What are the typical causes of grievance in an organization?
(10 marks)

Q.4
Explain the major reasons why employees need a trade union.

(15 marks)

Q.5
Discuss the benefits an organization will have when it has good industrial relations
with
the
Trade
Union.
(15
marks)
Page 1 of 1




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