Office Management Question Paper

Office Management

Course:Bachelor Of Commerce

Institution: Kenyatta University question papers

Exam Year:2008

KENYATTA UNIVERSITY
INSTITUTE OF OPEN LEARNING (IOL)
UNIVERSITY EXAMINATIONS 2007/2008
SUPPLEMETNARY EXAMINATION FOR THE DEGREE OF
BACHELOR OF COMMERCE

BBA 312:
OFFICE MANAGEMENT

DATE: Monday, 6th October, 2008

TIME: 3.00 p.m. – 5.00 p.m.
------------------------------------------------------------------------------------------------------------
INSTRUCTIONS:
Answer question ONE and any other TWO questions:
1.
a)
One of the causes of communication breakdown in an office emanates
from the way the information is received. Highlight the factors that may
cause
reception
problems
(10
marks)

b)
Define the term Organization and Methods. State the merits and demerits
of
Organization
and
Methods
(15
marks)

c)
Outline FIVE principles of delegation

(5 marks)

2.
Since an Organization may not fully avoid conflicts, an office manager must learn
how to resolve these conflicts when they occur
a)
List five probable causes of conflicts
b)
Explain clearly FIVE strategies you would apply to manage conflict
(20 marks)

3.
Change is an inevitable force in an organization. Explain reasons for resistance
to change and as an office manager discuss the strategies you would employ for
effective
change
management
(20
marks)

4.
The Managing Director of Maralal Company Ltd seeks to employ an efficient
office Manager. What are the essential qualities of such an officer

(20 marks)

5.
Discuss the different sources of recruitment of office staff stating the pro and cons
of
each
source
(20
marks)

2

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