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Total Quality Management Question Paper

Total Quality Management 

Course:Bachelor Of Commerce

Institution: Kenyatta University question papers

Exam Year:2009



KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2009/2010
FIRST SEMESTER EXAMINATION FOR THE DEGREE OF BACHELOR OF
COMMERCE

BBA 410: TOTAL QUALITY MANAGEMENT

DATE: Tuesday 22nd December, 2009


TIME: 11.00 a.m – 1.00 p.m
INSTRUCTIONS:
Attempt questions ONE and any other TWO questions
Q1. a) Explain the major features of inspection, control, assurance and total
quality
management stages in the evolution of quality management.










[10 marks]
b)
Using an organization of your choice, discuss any two principles of

TQM and clearly bring out their benefits.

[ 10 marks]
c)
Discuss the contributions of Edward Deming to Quality Management.









[ 10 marks]
Q2. a) In relation to quality planning what is the relevance of the Juran
Trilogy?






[14 marks]
b)
Explain the process of business process re-engineering. [ 6 marks]
Q3.
Discuss using an organization of your choice the Correlates and Dimensions of
quality.




[20
marks]
Q4.
Explain any 10 elements of ISO 900 and main benefits of this Certification to
firms within the horticultural industry in Kenya.

[20 marks]
Q5.
Write brief notes on each of the following:
a)
Group and teams in relation to TQM.


[10 marks]
b)
The
types, process and gains of Benchmarking?

[10 marks]
Page 1 of 1




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