Communication Skills Question Paper

Communication Skills

Course:

Institution: Kenya Technical Teachers College question papers

Exam Year:2015

KENYA TECHNICAL TEACHERS COLLEGE
INFORMATION STUDIES DEPARTMENT
SPECIAL/SUPPLEMENTARY EXAM
COMMUNICATION SKILLS
TIME:2 HOURS
. CLASS:2013/IS/IS/2C &2014/IS/IS/2C
INSTRUCTIONS TO CANDIDATES
1. THIS PAPER CONSISTS OF SIX QUESTIONS
2. ANSWER ALL THE SIX QUESTIONS.

1. Explain and illustrate the communication process. (20 marks)
2. Explain any five factors that you can consider when selecting a communication media. (20 marks)
3. Describe any five general principles of communication.(20 marks)
4. Describe the following barriers to effective communication
a) physical barriers
b) Semantic barriers
c) Psychological barriers
5. Differentiate between formal and informal communication and explain any three roles of each in an organization. (20 marks)
6. List any five traditional forms of communication. (5 marks)

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